Description
Facilities: Guests can enjoy the pleasant ambience of one of the 5 junior suites, 16 suites and 163 double rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of… more
Location: The hotel is located on the outskirts of Nairobi's Central Park and is shaded by jacaranda, bougainvillea and acacia trees. The tranquil setting belies its location just moments from most city attractions, including art and cultural institutions, shopping, nightlife, and entertainment. The hotel also lies within easy reach of nearby game reserves.
Meals: Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch offer culinary delights every day. Gluten-free meals and children's meals can be prepared on request.
- Parking
- Parking
- Parking near the hotel
- Secure parking
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Breakfast room service
- Room service
- Safe
- Newspapers
- Fan
- Car hire
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Wake-up call
- Sale of tickets
- Lockers
- Gardens
- Public bathroom
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Coffee machine
- Security service
- Barbecue
- Coffee maker
- Hair dryer
- Doctor
- Banquet and event room
- Medical service
- Cloakroom
- Kids´ playground
- Play area
- Babysitting service
- Private pool
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with diet menus
- Restaurant with breakfast buffet
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Bars
- Beach bar
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Swimming pools
- Full spa
- Recreational area
- Children’s pool
- Sunbeds
- Other
- Air conditioning
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Entertainment
- Shops in hotel
- Aerobics
- Pets
- Pets not allowed.
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Activities
- Mini golf
- Golf course
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Deposit:
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Good to know
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Excellent
Based on 1073 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
Showing 5 featured reviews out of 1073 TripAdvisor reviews
M
May N
Nairobi, Kenya
09/10/2024
“FIVE STAR TREATMENT”
My stay at Nairobi Serena was memorable. From the very lovely and friendly staff right from the reception to the very comfortable and quiet rooms equipped with luxury amenities. The bed, bedding and pillow quality was all brilliant. The bathroom and toilet were clean and very well functioning. The … more
N
NovaDBear
26/09/2024
“Nice.”
AMAZING!!! Five star service!!!! EVERYONE from doormen, reception, and restaurant staff were kind and attentive!!! We stayed here for one night upon arrival into Kenya before heading out in our Safari. Our airport pickup arranged by the hotel was on time and courteous. Room was clean, VERY comfo… more
E
Ed S
London, United Kingdom
05/09/2024
“Exceptional”
After staying here on and off for a few years i can't recommend the Serena Nairobi highly enough. The standard of service and professionalism is the highest I've experienced with hotel staff and management going out of their way to make your stay as comfortable as possible. This is not my first rev… more
P
peter q
04/09/2024
“Safe and Luxurious Serena Hotel”
An excellent place to relax and hold a conference. Very friendly staff with modern facilities. It is value for money. The hotel shuttle bus is clean with professional drivers who are very polite. The food is very good and healthy. The rooms are spacious with clean beddings and accessories
C
Cyndi B
Houston, Texas
09/09/2024
“Friendly”
Staff were very friendly and helpful. Especially Carol on the coffee machine making lovely lattes and cappuccinos and Calvin on the front desk, always assisting clients with whatever they needed with efficiency and a smile. The variety and quality of restaurants was really good too.