Description
Facilities: Guests can enjoy the pleasant ambience of one of the 5 junior suites, 16 suites and 163 double rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of… more
Location: The hotel is located on the outskirts of Nairobi's Central Park and is shaded by jacaranda, bougainvillea and acacia trees. The tranquil setting belies its location just moments from most city attractions, including art and cultural institutions, shopping, nightlife, and entertainment. The hotel also lies within easy reach of nearby game reserves.
Meals: Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch offer culinary delights every day. Gluten-free meals and children's meals can be prepared on request.
- Parking
- Parking
- Parking near the hotel
- Secure parking
- Valet parking
- Services
- Nursery
- Indoor pool
- Breakfast room service
- Room service
- Safe
- Newspapers
- Fan
- Car hire
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Wake-up call
- Sale of tickets
- Lockers
- Gardens
- Public bathroom
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Coffee machine
- Security service
- Barbecue
- Coffee maker
- Hair dryer
- Doctor
- Banquet and event room
- Medical service
- Cloakroom
- Kids´ playground
- Play area
- Babysitting service
- Private pool
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with diet menus
- Restaurant with breakfast buffet
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Bars
- Beach bar
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Swimming pools
- Full spa
- Recreational area
- Children’s pool
- Sunbeds
- Other
- Air conditioning
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Entertainment
- Shops in hotel
- Aerobics
- Pets
- Pets not allowed.
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Activities
- Mini golf
- Golf course
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 12.00 pm h — Check-out before: 10.00 am h
- Deposit:
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- General
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- Administration fee
Good to know
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Excellent
Based on 1073 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
Showing 5 featured reviews out of 1073 TripAdvisor reviews
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NancyEllen E
29/10/2024
“Warm, welcoming and classy”
The service at the hotel was excellent. Everyone was very warm and friendly. The dining buffet offered a wide variety of food choices, so no matter what your nationality you could find something you will like. The pool is nice and warm with comfortable lounging chairs, tables and food service. I ev… more
L
Luciarm2018
27/10/2024
“A fantastic stay in Serena - productive and very enjoyable”
Great stay in Serena on business. Staff were so friendly and helpful. From the moment I arrived to the airport with Morris picking me up, everything and everyone in Serena were a five star rating. The quality of service but more so the sincerity of service. We had 5 events in 2 days and all was gre… more
M
May N
Nairobi, Kenya
09/10/2024
“FIVE STAR TREATMENT”
My stay at Nairobi Serena was memorable. From the very lovely and friendly staff right from the reception to the very comfortable and quiet rooms equipped with luxury amenities. The bed, bedding and pillow quality was all brilliant. The bathroom and toilet were clean and very well functioning. The … more
N
NovaDBear
26/09/2024
“Nice.”
AMAZING!!! Five star service!!!! EVERYONE from doormen, reception, and restaurant staff were kind and attentive!!! We stayed here for one night upon arrival into Kenya before heading out in our Safari. Our airport pickup arranged by the hotel was on time and courteous. Room was clean, VERY comfo… more
C
Cyndi B
Houston, Texas
09/09/2024
“Friendly”
Staff were very friendly and helpful. Especially Carol on the coffee machine making lovely lattes and cappuccinos and Calvin on the front desk, always assisting clients with whatever they needed with efficiency and a smile. The variety and quality of restaurants was really good too.