Description
Facilities: 287 rooms and 7 suites are located on 287 storeys and can be reached by lift. The reception desk is open round the clock. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The ho… more
Location: This hotel is located in the heart of the city, next door to the craft market and 5 minutes' walk from the Kenyatta International Conference Centre. It is 5 km from Nairobi National Museum and the Snake Park and Aquarium, 14 km from Nairobi National Park and 15 km from Bomas of Kenya tourist village. Karen Blixen Museum is 20 km away, whilst Jomo Kenyatta International Airport is just 25 minutes' drive from the hotel.
Meals: Various dining options are available, including a restaurant (with high chairs), a café and a bar. Bed and breakfast is offered as a catering option. A continental breakfast and lunch offer culinary delights every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.
- Parking
- Parking
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Kids' club
- Breakfast room service
- Safe
- Foreign currency exchange
- Fax / Photocopier
- Sun terrace
- Hair dryer
- Babysitting service
- Serviced office
- Conference centre
- Swimming pools
- Outdoor pool
- Gym and SPA
- Spa
- Wellness area with massage service
- Sauna
- Other
- Air conditioning
- Additional services
- Laundry service
- Dry cleaning service
- Lift
- Reception
- Concierge service
- Reception
- Multilingual reception staff
- Entertainment
- Club
- TV lounge
- Shops in hotel
- Aerobics
- Smoking
- No smoking allowed anywhere in the hotel
- Bars
- Bar
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Deposit:
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- General
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Good to know
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Very good
Based on 1626 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
Showing 5 featured reviews out of 1626 TripAdvisor reviews
7
71nanaa
Accra, Ghana
29/11/2022
“Awesome location right in the heart of Nairobi and amazing customer service second to non in the industry”
My customer experience at Hilton was amazing right from the front desk to the restaurant staff. I remember staying in room 1211 on the 12th floor at Hilton and I love the room settings and the neatness that greets you when you first enter their rooms. As a first-time guest at the Travellers Restau… more
M
MollyMonchaya
17/10/2022
“Happy stay, feel at home”
Very good location and well maintained. Staffs are outstanding and helpful. Mr.DAVIS at reception was warm welcome and check-in and checkout was smooth and impressive. Breakfast was fine,Mr.JOHN and Ms.PURITY and Ms.GRACE were so great and helpful. Dinner by the pool was tasty. The room was not … more
B
Brian_Scotland_2008
Glasgow
08/10/2022
“Five star stay”
Fantastic stay at the Hilton Nairobi. Booked a one night stay here at short notice due to my flight home being cancelled. Hotel arranged the airport taxi which took a lot of hassle out of the situation. Excellent service from all the staff here. Very understanding of our situation and in recognitio… more
M
mzharoon
Udupi, India
13/05/2024
“Good Experience”
Good service with very professional staff. Rooms are clean. Well maintained. Clean bathrooms and toilets with good smell. Food was good with many options in vegetarian and non vegetarian dishes. Starters were good. Ambience was good with good lighting.
J
justintW2542AB
Miami, Florida
15/10/2022
“Fair place- OLD- decent breakfast”
I stay at Hiltons across the world; this was one of the worst ones I’ve been in. I try to look at this objectively and relatively; however, this one was old and just not very comfortable. Was only there for a short 1 night. It works for a quick stay, but I wouldn’t stay there again.