Description
Facilities: The holiday village has a lift and features 166 rooms, including 6 junior suites and 8 suites. The reception desk is open round the clock. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex offers various faciliti… more
Meals: Dining facilities include a restaurant, a café and a bar. Catering options include half board, full board and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety.
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- Entertainment
- Entertainment for adults
- Entertainment
- Pool table
- Shops in hotel
- Aerobics
- Parking
- Parking
- Parking near the hotel
- Secure parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Kids' club
- Kids´ club
- Breakfast room service
- Room service
- Safe
- Iron
- Newspapers
- Car hire
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Wake-up call
- Sale of tickets
- Gardens
- Sun terrace
- Terraces
- Hairdressers / Beauty salon
- Security service
- Coffee maker
- Hair dryer
- Banquet and event room
- Medical service
- Wedding service
- Kids´ playground
- Play area
- Babysitting service
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Bars
- Pool bar
- Café bar
- Bar
- Tea and coffee in common areas
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Sauna
- Jacuzzi
- Swimming pools
- Full spa
- Children’s pool
- Sunbeds
- Other
- Air conditioning
- Additional services
- Laundry service
- Daily room cleaning
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Pets
- Pets not allowed.
- Smoking
- Smoking areas
- Activities
- Tennis court
- Table tennis
- Diving
- Golf course
- Surfing
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Minimum registration age without supervision
- 18
- Deposit:
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- General
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Good to know
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Excellent
Based on 783 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Mombasa
Showing 5 featured reviews out of 783 TripAdvisor reviews
2
260rrr
London, United Kingdom
31/12/2024
“A great stay”
Fantastic stay. The staff at the kids club are brilliant. Our kids were well entertained, lots of different activities for them. All staff are very hard working and attentive. Food was brilliant and the menu at the seafood grill was delicious. Butterfly park is a nice touch. Great live bands … more
A
azwahome
Nairobi, Kenya
31/12/2024
“Beautiful Golden Oldie”
Lovely stay at this golden oldie. Most of the facility is fairly modern, with beautiful remnants of its swahili heritage. The kids club had the little ones entertained throughout most afternoons and evenings. There are a couple of great activities planned during the day for adults too. Themed di… more
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Lior L
Johannesburg, South Africa
29/12/2024
“The most perfect beach holiday ”
My wife and I decided to visit Serena beach hotel again... It has become our "home away from home". The friendly staff are always the highlight of the holiday. Special mention goes to the GM Chege, who does an excellent job in keeping his patrons extremely happy. Janet, the sous chef catered to a… more
R
Richard N
28/12/2024
“Serena Serena 😁”
Truly the best Family experience one can have. If you have kids under 10 I don't think there's a better hotel in Mombasa to go to. Amazing customer service, warm people, not packed at all even during the holiday season. We truly loved every moment at Serena
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Viola96m
Lavington, Kenya
28/12/2024
“Memorable Christmas Ushago Concept at Serena ”
We checked in way before 9am and the front staff were kind enough to give us a holding room as we waited for our rooms to get ready. This was made possible by the charming Brian and lovely Hanifa. My highlight was the Ushago concept they had on the 25th. Quite a unique and appreciated display fro… more
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