Description
Facilities: The holiday village has a lift and features 166 rooms, including 6 junior suites and 8 suites. The reception desk is open round the clock. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex offers various faciliti… more
Meals: Dining facilities include a restaurant, a café and a bar. Catering options include half board, full board and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety.
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- Entertainment
- Entertainment for adults
- Entertainment
- Pool table
- Shops in hotel
- Aerobics
- Parking
- Parking
- Parking near the hotel
- Secure parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Kids' club
- Kids´ club
- Breakfast room service
- Room service
- Safe
- Iron
- Newspapers
- Car hire
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Wake-up call
- Sale of tickets
- Gardens
- Sun terrace
- Terraces
- Hairdressers / Beauty salon
- Security service
- Coffee maker
- Hair dryer
- Banquet and event room
- Medical service
- Wedding service
- Kids´ playground
- Play area
- Babysitting service
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Bars
- Pool bar
- Café bar
- Bar
- Tea and coffee in common areas
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Sauna
- Jacuzzi
- Swimming pools
- Full spa
- Children’s pool
- Sunbeds
- Other
- Air conditioning
- Additional services
- Laundry service
- Daily room cleaning
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Pets
- Pets not allowed.
- Smoking
- Smoking areas
- Activities
- Tennis court
- Table tennis
- Diving
- Golf course
- Surfing
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Minimum registration age without supervision
- 18
- Deposit:
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- General
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Good to know
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Excellent
Based on 783 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Mombasa
Showing 5 featured reviews out of 783 TripAdvisor reviews
Z
Zach J
20/11/2024
“A nice getaway”
Good service and nice people. My room was clean and comfortable. The decorations and wood work were very beautiful. The bar was a pleasant experience. I tried new foods that I never had before at the buffet. I liked the open concept of the main lobby.
P
Purity N
19/11/2024
“5 Star Experience at Serena”
First, Serena has really beautiful premises. The staff were very respectful, friendly and warm. The food was also top notch - I enjoyed every bite. My friend and I had the best experience. We'd definitely come back again. SSO to Evelyn - she's a gem.
N
nick u
19/11/2024
“Idyllic holiday”
We have been several times. Have never had a bad experience. Always plenty of staff on hand when wanted and they are attentive, polite, helpful and above all cheerful. The hotel itself is beautiful in its location, its position, its architecture, rooms, food and its lovely gardens. Highly recommend… more
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Wanderer41368275006
San Antonio, Texas
18/11/2024
“Amazing Business Trip”
The entire resort was amazing. From the rooms, to the pool, to the beach, to the food and all the way to the gift shop, it was truly spectacular. The service was amazing and everyone was super nice, I'd love to come again. Even the local vendors on the beach were nice and I was able to learn anothe… more
F
Faith V
18/11/2024
“I had an amazing time at the resort.”
I loved the service and the staff are really friendly. The beach front is so beautiful and relaxing the ambience is to die for. I did like the food there as well ,its also a very clean resort with very cute photo spots , I will definitely visit again
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