The St Regis Osaka

“Highly service focused, responsive, anticipatory, accountable and not petty about charges”

Highly service focused At all levels most will see a difference. All front door staff are very personable, greet you, talk to you, help with transportation, promptly move luggage and even small recommendations and directions. Everyone greets or welcomes you including all desk staff. Staff tries … more

Highly service focused At all levels most will see a difference. All front door staff are very personable, greet you, talk to you, help with transportation, promptly move luggage and even small recommendations and directions. Everyone greets or welcomes you including all desk staff. Staff tries to pay attention to small details. Responsive: Welcome or breakfast drink comes quick. Luggage to your room quick. Pressing services were excellent - even on a highly wrinkled cotton shirt or silk, even on shorter notice. Anticipatory: For example, staff know you are coming up the elevator to check in and they know your name. Will you eventually need them to book transportation to the airport? On our first breakfast I was admiring the pastries I missed because I did not see them where I was sitting. The head of the wait staff asked me to choose anything and he put it all in a takeout container and St Regis bag. Accountable: We had an issue of missed cleanliness which we reported. Service promptly corrected, staff apologized more than once including at checkout and provided another significant gesture on their own initiative to make up for the oversight (and we had never raised any further concerns after the initial remediation) which we appreciated. No petty charges: Unlike the Ritz, where we stay with some frequency, you are not nickel and dimed for everything. For instance, at our member level breakfast was simply included without any fuss. Breakfast: You can order certain things off the menu and some you can help yourself to buffet style. Staff are very attentive and professional. Their Japanese breakfast is very good. Rooms: Some features like the multi head shower and tub are very good. Some parts look worn - most notably the carpet and furniture and some scuffs on wood trim. No real issues with noise. Overall: The standard at this level should be near flawless service, but a more accurate measurement is that if something does go wrong, how is the problem solved. In our case, we observed that it is done very well.

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