Okura Act City Hotel Hamamatsu

“The best hotel in Hamamatsu　浜松で最高のホテルです”

Personally speaking, if you stay in Hamamatsu, among many, this hotel is best. To me, hotels should be places where time passes slowly so that I can be relaxed. It's not loud but not too silent, and so neat but not too luxurious. That's why this hotel always makes me feel relaxed. 個人的には、数あるホテルの中でも浜… more

Personally speaking, if you stay in Hamamatsu, among many, this hotel is best. To me, hotels should be places where time passes slowly so that I can be relaxed. It's not loud but not too silent, and so neat but not too luxurious. That's why this hotel always makes me feel relaxed. 個人的には、数あるホテルの中でも浜松に泊まるならこのホテルが一番良いと思います。 私にとってホテルとは、リラックス出来るようにゆっくりとした時間が流れる場所であるべきです。 騒がしすぎず、でも静かすぎず、とてもきちんとしていますが豪華すぎるわけではありません。 だからこそ、このホテルでいつもリラックスできます。

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“Exceptionally classy and beautiful hotel!”

I started visiting Okura hotel in Hamamatsu since March 2010 and this hotel and its wonderful staff has always been consistent in delivering exceptionally wonderful service. The hotel is located strategically next to Hamamatsu train station which makes it very convenient to get to. Act City Mall… more

I started visiting Okura hotel in Hamamatsu since March 2010 and this hotel and its wonderful staff has always been consistent in delivering exceptionally wonderful service. The hotel is located strategically next to Hamamatsu train station which makes it very convenient to get to. Act City Mall is located next to the hotel and it’s a convenient place to shop. There’s also many restaurants and bars which are located not more then 10 minutes walk from the hotel. If you get a view at one of the higher floors, you will get an awesome view of Hamamatsu city. There are many restaurants in the hotel as well as the complex where the hotel is located. The hotel is decorated with music themes and I like how the elevator has Chopin’s music notes on it. Exceptionally classy and beautiful hotel!

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“Just ok”

We spent one night in this self designated “high end hotel” whilst on our journey to Kyoto. The property is a sprawling behemoth with 44 floors it presents well with an elegant lobby . Checkin and out was efficient but very unfriendly partiality due to the fact that the reception staff have eit… more

We spent one night in this self designated “high end hotel” whilst on our journey to Kyoto. The property is a sprawling behemoth with 44 floors it presents well with an elegant lobby . Checkin and out was efficient but very unfriendly partiality due to the fact that the reception staff have either no second language or very poor skills , very unusual for a property with a high percentage of foreign guests.Baggage handling from Lucas was however superb.Our room (4411) was compact as you would expect in a city Center hotel ‘ with a superb city view and was reasonably equipped and comfortable but was slightly dated , connectivity was good as was sleep quality. The bathroom reflected the room and was very dated with a shower curtain(yuk) and an in bath shower with a shower handle instead of a more modern rain shower toiletries are individual not pump action and robes are provided water pressure is good.Housekeeping is as expected with a very clean room and bright white towels and linen , public areas are equally clean . There is a complementary breakfast which is standard buffet style and is a mixture of western and Japanese cuisine both are of a good standard , as with reception language skills are not the best. Finally there is parking available for a fee but the parking garage is a nightmare as yet again signage is mainly in Japanese. with occasional very smal signs directing you to the hotel in short my wife and I are fortunate that we travel consistently throughout the year and have stayed in some fabulous 5 star hotels unfortunately this was not even close to one to be fair it’s cheap for this category of property but you get what you pay for.

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“Decent location ”

The hotel was centrally located. Our favorite part was how close it was to the music museum. It provided lots of good toiletries. Otherwise, it was a bit disappointing. Hard beds, hard pillows, most of the restaurants were closed. They charged a lot to use the pool. They charged to see the obs… more

The hotel was centrally located. Our favorite part was how close it was to the music museum. It provided lots of good toiletries. Otherwise, it was a bit disappointing. Hard beds, hard pillows, most of the restaurants were closed. They charged a lot to use the pool. They charged to see the observatory floor. We left a day early even though we had prepaid. We asked the front desk staff if we could cancel our last night. They said we had to work it out with Expedia. We booked with Chase. Not too swift. Left anyway.

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