Oriental Hills Okinawa

“Excellent Hotel with Unforgettable View”

Enjoyed 1 promotional night for a very good price during non-peak season as a couple. Check in was seamless with a brief tour of the area and a welcome drink given while we waited. Room was outstanding and the view was superb. The room itself was modern and luxurious and the private pool was awes... more

Enjoyed 1 promotional night for a very good price during non-peak season as a couple. Check in was seamless with a brief tour of the area and a welcome drink given while we waited. Room was outstanding and the view was superb. The room itself was modern and luxurious and the private pool was awesome to have. Did not use the pool much as it was too cold during our stay. The room did have a large spa bathtub which easily fit 2 people. Customer service was excellent, staff was very attentive and supportive for all our needs. Unfortunately, we did not get to enjoy dinner as we forgot to make a reservation 3 days beforehand (our fault). Instead we enjoyed a buffet at a nearby hotel. I would recommend a car if you’re going to travel in the vicinity as there are nearby restaurants some near and farther, if you don’t mind walking. The lounge offered movies to burrow, snacks, and a pretty good selection of liquor, which we underused due to our short stay. We did get to try out the bar and free breakfast. The bartender seemed fairly new and the drinks we received were not great compared to the price (no English menu for foreigners, my gf and I speak Japanese though). The bar lounge itself was nice and elegant. The free breakfast was adequate but sub-par for such a high-class hotel (tried japanese and american style) and did not enjoy it very much. This is one of the most expensive hotels if not the most, especially during peak-season, as there are only 12 suites available to rent at one time. Would imagine that’s why they offered the promotion in the first place as they barely had customers during our stay which would explain the dinner reservation beforehand. Overall, it was an enjoyable and memorable experience and a fine hotel.

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“OVERPRICED. Staff took a week to reply an email!”

Our first time to Okinawa and we wanted to try this luxury hotel at the price of USD $1000 per night. But their services didn't meet up our expectation and the price we paid! First, most of their staffs can't speak English and it was hard for us to communicate with them through email before our... more

Our first time to Okinawa and we wanted to try this luxury hotel at the price of USD $1000 per night. But their services didn't meet up our expectation and the price we paid! First, most of their staffs can't speak English and it was hard for us to communicate with them through email before our arrival. It took them a week to reply ONE email.. its frustrating since we need to book airport pickup and dinner in advanced. Beware that they only have ONE restaurant in whole resort and even their spa are very full all the time that you won't able to do it without an early reservation before check in. it is frustrating since this hotel doesn't offer much facilities and the spa already full during our stays. Luckily I booked dinner in advanced since I read the reviews here. And they wouldn't notify you about this before check in. Mostly it was communication problem.. Other than that, breakfast and traditional Japanese dinner was surprisingly good and our pool villa with the sea view was lovely. However, you might consider other luxury resort if you aren't Japanese.. Most of their guests are Japanese and its hard to communicate well. For this price I paid I would expect better service, communication and facilities.

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