Sotetsu Fresa Inn Nagano Zenkojiguchi

“Great Location, Great Customer Service”

I chose this hotel because of its location but also because they have great customer service. From the time I booked via Agoda, I had some questions for the hotel ahead of time, and they replied to every question,e.g. their luggage delivery cut-off times,etc with utmost clarity and replied promptl… more

I chose this hotel because of its location but also because they have great customer service. From the time I booked via Agoda, I had some questions for the hotel ahead of time, and they replied to every question,e.g. their luggage delivery cut-off times,etc with utmost clarity and replied promptly and frequently (compared to another hotel I booked previously). It gave me no worries that I would find the hotel I booked in perfect order when I arrived. Amenities were complete (some are available in the room but also more in the lobby area) and the room was clean. They gave us new towels every day (hanging outside my door or quickly given to me when they saw me in the hall) even if I didn't want to have maid service. They also asked me if they could do a very quick removal of trash which I appreciated. The housekeeper was also very cheerful and happy at all times :-) There's a convenience store on the ground floor, but also many other restaurants and shops around the area. the lobby is on the 5th floor and an elevator brings you up to the rooms. It's a perfect place to base ourselves especially since we were taking day trips out to Hotaka, Matsumoto, Shiojiri, and Naraijuku. All these with easy train rides from Nagano. The front desk staff were friendly and very helpful. They do go out of their way to make customers satisfied. The night front desk agent who was helping us with arrangements for luggage delivery didn't speak English too well, but you can see him trying his best. Between us doing google translate and his dedication to making us understand each other, we were both happy and satisfied. I would come back here to stay.

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“Great for a short stay”

Super easy to find - right across from the train station. In a walkable area with lots of food options. Self-serve check-in was a first for us, but luckily there was a staff person hanging around. Room was small but from what I understand it would be fairly standard for a Japanese business hotel. … more

Super easy to find - right across from the train station. In a walkable area with lots of food options. Self-serve check-in was a first for us, but luckily there was a staff person hanging around. Room was small but from what I understand it would be fairly standard for a Japanese business hotel. Comfortable twin beds. The hotel has a supply of various personal hygeine items that you may have forgotten in the main lobby. An option for breakfast was available, but we did not try it.

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“Great location for an over night stay”

We stayed here for 1 night on our way to Hakuba. The hotel is literally across the road from the main railway station. We had stayed in a Fresa hotel in kyoto, so we knew what to expect. I have to say the check-in process is meant to be self-serve, but if you're not from JapanI'm not sure how seam… more

We stayed here for 1 night on our way to Hakuba. The hotel is literally across the road from the main railway station. We had stayed in a Fresa hotel in kyoto, so we knew what to expect. I have to say the check-in process is meant to be self-serve, but if you're not from JapanI'm not sure how seamless it is. On both occasions, we still required the reception to check us in. For a family of 4, we had 2 twin rooms. They are small. That's Japan, though, for cheaper to mid range hotels. Just know that you will have no room for large cases to be open or easily accessed. Our location was central. We were able to walk to the Temple, and back the afternoon, we arrived and soaked in the sights. Beds are more comfortable here than the other Fresa hotel. Staff are friendly. Only negative is that there are only 2 washing machine/dryers for the hotel. After trying 4 times in a 3 hour period to do our washing we gave up as they were always in use and people were camped out waiting to is them, which we didn't have the time for.

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“Good location”

Room is small but the twin beds are good size. Buffet breakfast adequate. Easy access from nagano station. Close to bus terminal. If taking bus to Hakuba, you can purchase ticket at alpico machine just round the corner from hotel or pay on the bus. Food outlets near hotel offer varied choices.