Tokyo Toranomon Tokyu Rei Hotel

“Not Very Convenient but Inexpensive Hotel”

Chose this Hotel because it was walking distance to a restaurant we wanted to go to. It is not an extremely convenient hotel, about 8 mins' walk to Subway Station, but price is really inexpensive. It belongs to the Tokyu Hotel, which we're a member of, and are collecting points from. It's basic … more

Chose this Hotel because it was walking distance to a restaurant we wanted to go to. It is not an extremely convenient hotel, about 8 mins' walk to Subway Station, but price is really inexpensive. It belongs to the Tokyu Hotel, which we're a member of, and are collecting points from. It's basic and clean. Just don't expect high level of Japanese hospitality.

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“Good Hotel”

The hotel has standard rooms sizes (as usual in Japan). But they are clean and have a standard equipment. Located close to a train station. But many interesting locations can be reached by walking too. Very helpful and friendly staff (good english speaking).

“Overall a pleasant stay”

Stayed here for 3 nights from 31 Dec 19 till 3 Jan 20. The room generally is clean and neat. Very comfortable and provided extra pillow/cushion for each bed. The pillow also comes in different degree of softness which is quite thoughtful. The room is considered quite ok, not too big or small. I sta… more

Stayed here for 3 nights from 31 Dec 19 till 3 Jan 20. The room generally is clean and neat. Very comfortable and provided extra pillow/cushion for each bed. The pillow also comes in different degree of softness which is quite thoughtful. The room is considered quite ok, not too big or small. I stayed in a triple sharing room and when the 3 of us opened our luggage, not much room for walking tho. The receptionist at the service desk are mainly men and they don't really put on a smile when welcoming guests. Even though they are polite in answering our questions, but a little smile doesn't hurt right? Only one male staff has a lovely and friendly smile when we asked him questions on the new years eve celebration of eating soba at the hotel. He was very kind in explaining to us, the culture and tradition of eating soba on the eve of new year and invited us to join in the celebration. We are thrilled to be able to participate in it. The coin laundry machine is located at the other block of the hotel which is quite inconvenient for those staying at the main block. The dryer could not even dry our thermal wear in 30mins (which is 1 cycle) and it only got thoroughly dried after 3 cycles. Perhaps the hotel can increase the drying temperature so that clothes get dry faster and guest do not have to keep walking to the laundry room throughout the night for at least 4 to 5 times. Lastly, the location of the hotel is abit inconvenient. The nearest train station is a 7mins walk to other sub line. If you want to take the main Yamanote line to Harajuku or Shibuya, it is at least a 20mins walk. So, if you are travelling with a big family with elderly and young children, it can be quite challenging.

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“The hotel itself is nice, unsure about the staff”

The hotel itself was just fine. The size is what I would expect for a Japanese hotel. The pillows were uncomfortable, but the overall room was clean, new, and pleasant. It’s also in a quiet part of town, if that’s what you are interested in. The issues I had were with the restaurant and staff. My … more

The hotel itself was just fine. The size is what I would expect for a Japanese hotel. The pillows were uncomfortable, but the overall room was clean, new, and pleasant. It’s also in a quiet part of town, if that’s what you are interested in. The issues I had were with the restaurant and staff. My boyfriend and I were turned away from the restaurant without an explanation, and there were plenty of seats available. When inquiring about why we would be turned away for dinner, the front desk stated that it is because it’s busy (and that it would be busy again). Again, there were plenty of tables available which makes me wonder if we were not wanted. Another issue I had: after the room had already been cleaned, a staff member from the hotel entered without knocking, then immediately left upon realizing someone was in the room. I am wondering why they would come in unannounced long after the room had already been cleaned.

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