The Peninsula Tokyo

“Thoughtful and caring”

This review is from a few years ago, and long overdue. We arrived at the hotel after a few days in Shanghai and, unbeknownst to me, I was seriously ill, and passed out as we were checking in. The hotel arranged for an ambulance to take me to a hospital, and sent along an interpreter. Was better af… more

This review is from a few years ago, and long overdue. We arrived at the hotel after a few days in Shanghai and, unbeknownst to me, I was seriously ill, and passed out as we were checking in. The hotel arranged for an ambulance to take me to a hospital, and sent along an interpreter. Was better after receiving medications and resting for a few days. The hotel was first rate at making sure I was taken care of. Then my wife came down with the same flu, and they found an America doctor to help her. Service was just impeccable. Lovely pool, hairdresser on site, excellent food. Easy walk ti Imperial Palace and they sent a guide with us. We were there during cherry blossom season, and it was a site to behold. Loved this hotel, the staff, and the illness was unfortunate as it clearly is one of the best in Asia.

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“Met every expectation.”

Wow, this was such a nice hotel. I had high expectations as it is a Peninsula and it met every one. The room, shower, pillows, towels...all top notch. All the staff was wonderful, kind and very helpful. Beautiful lobby as well. I never wanted to leave.

“Flawless!”

Amazing in every way. Great, friendly, professional service from everyone we met. Pre stay queries were answered promptly and our request for a quiet room was satisfied - in fact the room we were given was free from any noise. Breakfast too was first class. Finally, the hotel is in a very convent p… more

Amazing in every way. Great, friendly, professional service from everyone we met. Pre stay queries were answered promptly and our request for a quiet room was satisfied - in fact the room we were given was free from any noise. Breakfast too was first class. Finally, the hotel is in a very convent position especially with the, easy to navigate, metro accessible from the hotel itself.

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“Top Notch Service”

Peninsula is a known brand in the luxury hotel business. In Tokyo, there are plenty of competitions. What made this hotel stand out for me was the service. The room was probably the largest I have ever stayed in Japan. Having the control panel for lights, curtains, and T.V. on both nightstands wer… more

Peninsula is a known brand in the luxury hotel business. In Tokyo, there are plenty of competitions. What made this hotel stand out for me was the service. The room was probably the largest I have ever stayed in Japan. Having the control panel for lights, curtains, and T.V. on both nightstands were very convenient. As some have commented, the temperature control was a little strange as it didn't have a temperature number to select, but we were fine with the choices. One could reasonably stay at this hotel for a long time considering how large the walk-in closet/make up area was. The bathroom was well lighted and roomy. The only negative was that the shower stall was small. They had live music at the lobby cafe at select times. As noted by others, the access to the subway underground helped one avoid the sun or the rain. The hotel is located within 5 mins walk to the JR Yurakucho station and Hibiya Station and a 10 mins walk to Ginza Station. There is no airport limousine bus to this hotel, so I suspect the best way to go to the hotel from Narita is to take the train to Tokyo Station then transfer to a taxi. However, check with the hotel. We came from Haneda Airport via taxi and it was around 7000-8000 yen. Tokyo Station is much closer, so I suspect it would be around 1000-2000 yen. We had room service one morning and the cost was the same as bringing ourselves down to the lobby cafe. This in-room dining suggestion was offered by the young man who checked us in. We chose the in-room Chinese breakfast. Eating it while overlooking the Imperial Palace was memorable. The breakfast was exceptional, but very expensive relatively. We also dined upstairs at Peter for dinner one night. The food was wonderful and service exceptional. The price was reasonable in view of service, location and quality. This is a hotel that you can spend a lot of time in and not feel wasted. As we were leaving for Haneda, the female Japanese manager noted that we were leaving. She got the staff to load our luggage into a taxi while we processed our checked out. We were able to make one seamless trip from the reception to the taxi. That's the attention to details that made us take note that this was the best hotel that we have ever stayed at in Japan on our many trips here.

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