Palace Hotel Tokyo

“Price rather high but still giving it excellent”

We stayed here three different times in November and December . It was consistently very good. There were many different restaurants on different floors . The location next to the Imperial Palace was outstanding. The bars had everything and the bartenders competent . The staff at the Reception , re… more

We stayed here three different times in November and December . It was consistently very good. There were many different restaurants on different floors . The location next to the Imperial Palace was outstanding. The bars had everything and the bartenders competent . The staff at the Reception , restaurants, bellhops, Concierge , Housekeeping were friendly and helpful even by Japanese standards . The price ranged from over $1300 to over $1500 per night . That was rather high

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“Comfortable luxury, great location”

Second business visit. Luxury feel but comfortable, non pretentious. Large, bright rooms, comfy beds, beautiful bathrooms and the toiletries, turn down service and scent through the building complete the experience. Breakfast selection is delicious, restaurant and bar ambience great, amazing skylin… more

Second business visit. Luxury feel but comfortable, non pretentious. Large, bright rooms, comfy beds, beautiful bathrooms and the toiletries, turn down service and scent through the building complete the experience. Breakfast selection is delicious, restaurant and bar ambience great, amazing skyline views. Lovely walks to palace gardens but taxi/train to see downtown, colourful parts of Tokyo. Would return.

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“Incredible hotel, perfect introduction to Japan!”

Wow, what an incredible experience we cannot say enough good things about this amazing hotel and their wonderful staff. My husband and I have traveled extensively and stayed in some really great 5 star properties but this was truly a notch above. If you are considering staying here please do not he… more

Wow, what an incredible experience we cannot say enough good things about this amazing hotel and their wonderful staff. My husband and I have traveled extensively and stayed in some really great 5 star properties but this was truly a notch above. If you are considering staying here please do not hesitate to book!!! The entire team was incredibly helpful throughout our entire stay, from the front desk, the concierge, bell hop and more. Room: we stayed in a deluxe king and absolutely loved it, it was spacious, and beautifully decorated. The bed was super comfortable. The bathroom was huge, with an awesome shower and tub. We also loved the products, that included a lovely suite of facial products, fluffy robes, and more. They completed nightly turndown service which included special pajamas for us to use, chocolate treats, and Japanese soda candies. Amenities: we enjoyed the gym daily which had everything you could need, we also tested out the pool and hot tub which were nice additions. The bar in the lobby is awesome, with great cocktails and exceptional service. We also had a nice drink one afternoon at the 5th floor bar. We didnt do the full breakfast but enjoyed some coffees in the lobby restaurant which was nice. Location: this was our first time in Tokyo and we thought the location was perfect, walkable to lots of nearby restaurants and shops in Ginza. There is also a metro stop in the basement of the building which was so convenient Other: we had 4 days here, then left to see other parts of Japan then returned for an additional night - the hotel was able to store one of our bags for free I hope we can come back here again one day as it was 10/10!!!

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“Not at my expense or time !!”

The hotel is a very neat, clean and luxurious. There are many things going for this hotel. It is in a very scenic surrounding. The check in and bell staff were very courteous and practical. The restaurants are good and the breakfast was good though would not say it was excellent. The breakfast staf… more

The hotel is a very neat, clean and luxurious. There are many things going for this hotel. It is in a very scenic surrounding. The check in and bell staff were very courteous and practical. The restaurants are good and the breakfast was good though would not say it was excellent. The breakfast staff service was though excellent and sitting out by the water was a pleasure. The location is just above the metro station and is in a quieter part of Tokyo. Also near the Tokyo main station. Generally staff was considerate and attentive and rooms were very nice and comfortable. We had a balcony with a view too. Having said that the reason I would not stay here again is the concierge staff. Extremely unhelpful and not interested in their job. Sadly I would go even one step further that they misguided us a couple of times. Specially when we asked them to book a particular kind of Japanese restaurant - sent us to an ultra expensive tourist trap- and the restuaruant was useless. Have had Teppanyaki in places ousite Japan. As soon as you get to them they want to get rid of you - do not volunteer any information on their own. Very uncharacterstic for a hotel in the Luxury Collection. Thank heavens we had done our own research for the most part - relying on the conierge would have ensured complete diaster. They only managed to destroy one eveing and only delayed us with incomplete instructions a few times. I am recommending to Amex Platinum to take this hotel out of the Luxury Collection. Good stay spoilt by a bad conceirge - one eveing wasted out of 5 in Tokyo. I did talk to the manger about this at checkout and he said they are always trying to improve which is good but Well not at my expense or time anymore !!!

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