Mitsui Garden Hotel Ueno

“Great hotel in Ueno but can be a tad pricey”

Pros - 1) Conveniently located minutes away from Ueno Station and tons of food and shopping options close by. 2) Rooms are relatively sizable by Tokyo standards and clean. 3) Service is polite and the staff can speak adequate English. Cons - 1) There are only three washer/dryer combo machines in… more

Pros - 1) Conveniently located minutes away from Ueno Station and tons of food and shopping options close by. 2) Rooms are relatively sizable by Tokyo standards and clean. 3) Service is polite and the staff can speak adequate English. Cons - 1) There are only three washer/dryer combo machines in the entire hotel (3F, 8F & 13F). Each wash/dry cycle takes 2 hours so you need to do your laundry at odd hours to get a better shot at the machines.

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“Opposite the Ueno JR station, it is convenient”

It is opposite the Ueno JR Station ( you can take the skyliner directly from the airport) which less than 5 minutes walk. I didn’t reserve the breakfast in the hotel, instead I went to the cafe next door and also the other restaurants near by. There are two convenient stores near the hotel.

“Excellent Location, Small Room (book the bigger ones!)”

My wife and I stayed at this hotel for about a week, and during that period we've come to like it. Here's my lowdown: What I Like: - Nice location. It's near the Keisei Ueno station, the Shinkansen, and the JR, Ginza, and Hibiya lines so it's a great base. It's just across a convenience store to … more

My wife and I stayed at this hotel for about a week, and during that period we've come to like it. Here's my lowdown: What I Like: - Nice location. It's near the Keisei Ueno station, the Shinkansen, and the JR, Ginza, and Hibiya lines so it's a great base. It's just across a convenience store to satiate those late night cravings. There are also some good shopping (Ameyoko, Marui, Yodabashi camera, Muji, Don Quixote) and OK restaurants (Atre, eCute, Ichiran) in the area. Plus Ueno park is a great place to just walk around. - The room is slightly bigger than some Japan business hotels (I stayed at Hotel Ryumeikan at Yaesu in 2019). - Room's air conditioning is awesome. We love cold rooms and this hotel delivered! - There's a microwave and a vending machine on our floor! We love buying lots of food from the various stalls inside the Ueno station, taking it to the hotel, and trying them out. Having a microwave is awesome! - The staff are gracious and polite. They didn't fail to greet us when we meet them along the corridors or leave and enter the hotel. - They leave the day's supplies outside our door. We're still wary of letting people inside our room and having it "contaminated", but they made it work by leaving the day's supplies of bottled water, towels, coffee, tea, pajamas, slippers, and even trash bags in a nice bag outside our door. What I Don't Like: - Room is small. Even if I mentioned that the room is slightly bigger, it is still small especially by western standards. There's an option for a bigger one that I should've booked instead. - Pillows. They have the Japanese-style pillows that are stuffed with buckwheat and not those big, fluffy ones. We had to ask for extra pillows just to get the right neck support we're used to.

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“Conveniently located new refurbished hotel”

It was easy to locate this hotel after exiting Ueno station. We booked the 20 sm room, it was modern and refurbished , but not very spacious. Rate paid was high but that is attributable to it's central location near the station. Check in was via machines, very efficient, with the staff standing by… more

It was easy to locate this hotel after exiting Ueno station. We booked the 20 sm room, it was modern and refurbished , but not very spacious. Rate paid was high but that is attributable to it's central location near the station. Check in was via machines, very efficient, with the staff standing by to help if needed. We were impressed by the staff service . They helped us forward our luggage to our next hotel and not only called them in advance of the delivery but also called them on their own initiative when we requested them to help us track online the delivery status after 2 days. If you need a clean modern room, next to station, I would recommend this hotel. Landry room with dryer/washer was useful too. Shopping street is also nearby.

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“Never Again”

Receptionists are not very friendly and welcoming,except for a trainee young lady. The rest looked serious and unwelcoming. Booked this hotel as it was advertised as renovated in 2023. But it doesn't seem very new to me. Hairs were found on carpet and bedside table upon n check in. However proacti… more

Receptionists are not very friendly and welcoming,except for a trainee young lady. The rest looked serious and unwelcoming. Booked this hotel as it was advertised as renovated in 2023. But it doesn't seem very new to me. Hairs were found on carpet and bedside table upon n check in. However proactive measures were taken where they immediately changed room for us. The last day was the most disappointing one. We had 4 luggages with us and we asked the Receptionist for a bottle of mineral water which she declined to give. I said i will pay for it but she told me to get it from the convenient store instead. (To the management of Mitsui Ueno, i would have gotten fr convenient store if i didn't have 4 lugagges with me.) After much persistence, the unfriendly Receptionist took a palstic bag and sneakily passed me a bottle of mineral water. What a weird and stingy gesture. Shinjuku Groove hotel gave me 2 cold bottles of the same brand mineral water before we left the lobby and asked if we wanted more.

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