Mandarin Oriental, Tokyo

“Best stay ever”

We had our best stay in MO Tokyo, rooms are so comfortable, best view to sunset at mount fuji(lucky enough o have a clear sky). Staff are so humble, interactive and caring. Best breakfast experience and Pizza lunch was amazing. Staff nailed every opportunity to make our request and beyond by antici… more

We had our best stay in MO Tokyo, rooms are so comfortable, best view to sunset at mount fuji(lucky enough o have a clear sky). Staff are so humble, interactive and caring. Best breakfast experience and Pizza lunch was amazing. Staff nailed every opportunity to make our request and beyond by anticipating our needs.

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“Perfect stay with perfect staff.”

Perfect hotel in the absolute center of the city. The service, rooms , variety of restaurants and location is great. Everything you'd expect from a luxury hotel. MO Tokyo works for business or pleasure trips. Insane views from the rooms and the sky lobby and breakfast every morning. Service was t… more

Perfect hotel in the absolute center of the city. The service, rooms , variety of restaurants and location is great. Everything you'd expect from a luxury hotel. MO Tokyo works for business or pleasure trips. Insane views from the rooms and the sky lobby and breakfast every morning. Service was top notch, the concierge and the staff were there at every turn to help.

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“Five stars experience”

Mandarin Oriental never disappoints. We stayed three nights and this was our second time staying. Warmly greeted by the hotel staff the moment we arrived, and a welcome fruit platter was waiting for us in our room. The room is spacious, and we had a room facing the Tokyo Sky Tree and the beautiful… more

Mandarin Oriental never disappoints. We stayed three nights and this was our second time staying. Warmly greeted by the hotel staff the moment we arrived, and a welcome fruit platter was waiting for us in our room. The room is spacious, and we had a room facing the Tokyo Sky Tree and the beautiful Tokyo cityscape. The room is immaculately clean, even it is carpeted, you don’t see dust flying around in the air which I was very impressed. The interior design is simple, modern yet sophisticated, with a hint of Japanese style in the details. We enjoyed their breakfast every morning, quality is good and the varieties are sufficient. Booked the pizza bar for lunch, the pizza omakase was a brilliant idea so we could try all their signature pizza all at once. Mandarin Bar was a chilled place to get a drink in the evening. Most of the cocktails have tea as part of the ingredients and I really liked it. A nice surprise from MO was that they sent me a bottle of champagne on my birthday. Not sure how they found out but it’s really wonderful and delighted me. I like that guests could contact hotel directly and easily by WhatsApp to request room service or all kind of queries. Response is almost immediate. I have neck pain so I am very picky on pillow choices. I am amazed that MO has a pillow menu with 12 pillow choices. I was so glad that there was one that suits me. For a luxury five stars hotel, their service exceeds my expectations. It was all those personal touches added to their service that made our stay memorable and special. If travellers are looking for a hotel not situated in busy districts like Shibuya or Ginza, Nihonbashi is a great area to stay. MO has direct access to the Mitsukoshimae metro station, and it is only two stations away from Ginza, and half an hour going to Shibuya/ Omotesando area. Plus, there are lots of restaurants nearby, and Mitsukoshi Department Store is next door. Very convenient location.

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“Disappointing”

I had high hopes for this stay, and unfortunately was left disappointed. If it cost half as much, I probably would’ve loved it. But when you’re paying a premium price you expect a premium experience and it didn’t live up to that for me. The rooms are in desperate need of a renovation. Wood and fu… more

I had high hopes for this stay, and unfortunately was left disappointed. If it cost half as much, I probably would’ve loved it. But when you’re paying a premium price you expect a premium experience and it didn’t live up to that for me. The rooms are in desperate need of a renovation. Wood and furniture worn and scuffed everywhere. Dated design. Even the base rooms are large enough so that was nice. Expansive views of the city from one side of the hotel, the other mostly just sees other skyrises and a construction site. Spa was underwhelming and didn’t have a pool which would’ve been nice. The hot tubs weren’t that hot. Concierge seemed overwhelmed and was hit and miss. Major delays in response time pre-trip. They weren’t able to help with most of my exclusive restaurant and bar requests. They did surprise me with one reservation when I wasn’t able to get it online. The restaurants and bar were great. If you can get into pizza bar don’t miss the 3rd best pizza restaurant in the world. Breakfast buffet was too busy some of the days. Service was nice but when we had problems it didn’t seem like they cared. Most of the staff seemed very young. I ultimately had to escalate my issues to management and my travel agent which is the last thing I want to do on vacation, once that happened it at least felt like they tried to make it right.

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