Hotel Mystays Premier Omori

“Comfortable stay”

Comfortable stay neat clean rooms , rooms were quiet big . They have convient stores around it and a few restaurants at walking distance. It’s a bit away from main city centre. Staff are very helpful and friendly.. breakfast needs a bit more attention and detail stayed here for 5 days the breakfast… more

Comfortable stay neat clean rooms , rooms were quiet big . They have convient stores around it and a few restaurants at walking distance. It’s a bit away from main city centre. Staff are very helpful and friendly.. breakfast needs a bit more attention and detail stayed here for 5 days the breakfast was basic and very repetitive all 5 days . Thanks for a pleasant stay .

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“Clean and comfortable hotel. 🏩”

Nice hotel and clean. Room we stayed are comfortable for 3. Ita has a Japanese style set up with nice amenities. Microwave, mini fridge and safety box are available to use in room. It’s a nice touch to have a sleep wear set up on top of bed and they have a nice sleepers compare to a typical disposa… more

Nice hotel and clean. Room we stayed are comfortable for 3. Ita has a Japanese style set up with nice amenities. Microwave, mini fridge and safety box are available to use in room. It’s a nice touch to have a sleep wear set up on top of bed and they have a nice sleepers compare to a typical disposable sleepers. 👏👏 clean from lobby to elevators and room. Buffet breakfast serves from 7a-930a with fees. Hotel also accept baggage storage in case you decided to have you luggage delivered from other places. The only i can see that could make it better is to have the FD staffs to be more friendly. They need to smile more. I can tell since i work as a Hotel Manager too. Overall, I love the hotel and enjoyed my stay even for 1 day. Will definitely visit again in the future. 😊👍

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“Ok but kind of indifferent”

This hotel is definitely adequate, good value and has a few great things like an en-suite bathtub where I nursed the sunburned back I got earlier in my travels. But the place is a bit scuffed around the edges and a charge of Y2000 per hour for early check on seemed off given that this is kind of a… more

This hotel is definitely adequate, good value and has a few great things like an en-suite bathtub where I nursed the sunburned back I got earlier in my travels. But the place is a bit scuffed around the edges and a charge of Y2000 per hour for early check on seemed off given that this is kind of an airport property and sees guests come at all hours. The place could use a refurb and it's lacking in outlets. But everything does work well.

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“Not the best for their premier tier hotel”

Overall a very average experience 1. Customer Service - Bare minimum - even though it is the Premium Tier of their brand 2. Housekeeping Staff - Good but given limited resources to work to ensure cleanliness Issues: 1. Checked in and noticed Air Conditioning Ceiling Filter - Dusty 2. Air purifier … more

Overall a very average experience 1. Customer Service - Bare minimum - even though it is the Premium Tier of their brand 2. Housekeeping Staff - Good but given limited resources to work to ensure cleanliness Issues: 1. Checked in and noticed Air Conditioning Ceiling Filter - Dusty 2. Air purifier needed cleaning and clogged. They responded and true enough, when they removed the filter, it was clumps of dust falling out. Clearly periodic maintenance not done well. 3. Bathroom exhaust vent minimal extraction 4. Washroom with mold all over tile grooves - Not housekeeping's fault - It's the fault of management not giving cleaning crew proper mold removing spray like pic below. Also because exhaust fan not working properly, mold forms in a moist bathroom 5. Bidet water pressure weak 6. No emergency flashlight - when informing reception, they didn't seem to be too concerned - see note 1 above. I was more concerned being charged for theft. No alternative or trying to solve our concerns. 7. TV remote - dirty and stains left... 8. When asked for additional pillows, reception told us that the extra pillows were in the room (the room is not big and we're not stupid. we can see it). When asked for additional pillows, they said that that's all we're entitled and no alternatives offered. I saw bolsters etc in the housekeeping store the next day. No decent hotel should restrict providing additional pillows when a guest asks for it, if theft is so concerning, then you should not be in the hotel business. Like above, minimal service. Overall, just ok.

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