Hotel Chinzanso

“Lovely Hotel. Amazing staff. But...”

My wife and I stayed here for four nights in August prior to a 12 night cruise around Japan. We chose Hotel Chinzanso after searching many alternatives and reading customer reviews. We were not dissapointed. The staff were exceptional, and easily among the most welcoming teams from any hotel chain … more

My wife and I stayed here for four nights in August prior to a 12 night cruise around Japan. We chose Hotel Chinzanso after searching many alternatives and reading customer reviews. We were not dissapointed. The staff were exceptional, and easily among the most welcoming teams from any hotel chain we have stayed with, and we have stayed with some of the best around the world. Every member of staff did their very best to ensure our every wish was catered for. The hotel is in a quiet location away from all the hustle and bustle of the city centre, and the gardens must be among the best in the world. We would most certainly stay here again whenever we return to Tokyo. To some guests the hotel may seem a little dated, but that in itself adds to the overall charm of the hotel. There are ice machines on each floor, but no vending machines anywhere on site. Anyone wanting a cold drink late at night, was out of luck, and there were quite a few guests going to the local shops to bring back drinks and snacks. There are several restaurants on site, all serving good food, but there is very little choice for those wanting a quick snack, rather than a meal. The hotel would do well to look at this, as there was nowhere where we could get a choice of sandwiches, pizza, omelettes, toasties etc. Sure, there is a Bistro and a bar, with a limited menu, but only offering a club sandwich as a snack. We did have a little unpleasantness in the bar on our last evening. We were asked to leave because I was not in long pants. I pointed out that I had happily spent the previous three evenings in the same bar dressed in the same smart shorts, and nobody had said anything to me. It seems there is a dress code which i had not been informed about. I was told I could still enjoy my food and cocktail in the hall/corridor outside or return to my room to change. It was only when I suggested we ask the duty manager why I should be treated so differently on my very last evening that I was allowed to remain. (To be fair, if there was a dress code, then this server was the only staff member attempting to enforce the rule, and he should be praised not blamed) We did have one amusing episode when we reserved an afternoon tea in the Jardin restaurant. It happens that I am unable to eat seafood or mushrooms, and when I explained this to the wonderful restaurant manager, he whisked away our food. I explained several times that he only needed to replace my sandwiches with a ham or cheese sandwich and I would be very happy. After a long wait, our setting was returned to us with alternative cakes and deep apologies. However, despite my pleas, I left the restaurant convinced the chef did not know how to make a cheese sandwich. On our last day we were treated with the utmost courtesy by the guest relations manager who made our departure a real event, even seeing us safely into our awaiting reserved transportation. We will certainly return to this lovely hotel, and hope they invest in a vending machine, (even if they feel the need to keep it out of sight.)

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“Hotel Chinzanso, a unique option in Tokyo”

My family and I stayed six days at the hotel Chinzanso. I faced the challenge of finding a hotel for five people near the University of Tokyo. The options were limited. For example, we would have needed three rooms at the Tokyo Dome hotel that were expensive and ordinary. The Hotel Chinzanso had su… more

My family and I stayed six days at the hotel Chinzanso. I faced the challenge of finding a hotel for five people near the University of Tokyo. The options were limited. For example, we would have needed three rooms at the Tokyo Dome hotel that were expensive and ordinary. The Hotel Chinzanso had suites, so we could do one normal room for two and one suite for three. Combined with their get one night free for each two nights stay, the hotel was LESS expensive (an astounding outcome given the quality of the Chinzanso). For that price, we were able to enjoy their beautiful Japanese garden, which we visited every day (the regular misty cloud generation is something to look forward to). The dining options were excellent and reasonably price. Even by Tokyo standards, the service was amazing. Housekeeping was impeccable. We were on upper story rooms and enjoyed great views. While the hotel is not located in an interesting neighborhood, there is a bus stop in front and a subway station less than ten minutes away. Taxis are always waiting. We had no difficulty visiting anywhere we wished within 30 minutes. The hotel does have a dated, 1980's look to it, but after you have been there for more than a day, that becomes part of the charm. I suspect that the dated look is why it is not twice as expensive. Tokyo is a tiring city, the Hotel Chinzanso is a great place to come home to. We were so grateful we found it.

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“A must in Tokyo”

We debated long and hard about our stay here and are so glad we committed. The hotel is truly incredible. Every room has a view of the most amazing garden in Tokyo. The garden is a delight to explore and if you’re patient you’ll spot fireflies in the wild along with a plethora of other wonderful si… more

We debated long and hard about our stay here and are so glad we committed. The hotel is truly incredible. Every room has a view of the most amazing garden in Tokyo. The garden is a delight to explore and if you’re patient you’ll spot fireflies in the wild along with a plethora of other wonderful sights. The rooms are spacious and the beds and pillows are incredibly comfortable which is hard to find in Tokyo! The turndown service is just lovely with the staff being so professional and polite. The gym is the best I’ve encountered in this city and the spa and pool areas are divine. My only slightly negative experience was the stone grill restaurant. An extremely expensive meal which we don’t mind paying for, but the wine list is full of Chardonnay with no other choices. It’s a let down for such a high caliber restaurant. Thankfully they offered us wines from another restaurant but this menu should be reviewed, specifically for western guests. Other than this I absolutely loved this hotel and rate it highly amongst the many hotels around the world that I’ve stayed in. Thankyou team Chinzanso.

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“Chinzanso hotel for a perfect stay”

This year again we have booked a number of overnight stays in the Chinzanso hotel It is always a pleasure to be here. Staff is very friendly and they do their utmost best to make our stay as pleasant is possible. The concierges, the doormen, the receptionists, staff in the restaurants, but actuall… more

This year again we have booked a number of overnight stays in the Chinzanso hotel It is always a pleasure to be here. Staff is very friendly and they do their utmost best to make our stay as pleasant is possible. The concierges, the doormen, the receptionists, staff in the restaurants, but actually everyone is always nice and friendly and nothing is too much for them to make our stay enjoyable. We received advice regarding restaurants in and staff also made reservations for us. And they also explained the use of public transport. Breakfast at the hotel is superb. You don't want to miss it: various types of bread, juices, egg dishes, too many to mention. We had a room with garden view. Staff adviced us to watch the fireflies in the garden around 10 pm. What a special experience . And of course the sea of ​​clouds: early in the morning just after 7, you walk through the fog, everything is quiet as the day awakens. Wonderful. The spacious room is equipped with all amenities, including a fantastic bathroom with jacuzzi, beds you don’ t want to get out of, so you can sleep well here, but also various extras such as a Nespresso machine. And don’t forget the spa and swimmingpool. It is a 100% enjoyment. We really want to come back here again. Thanks to all the staff who made our stay here so special. Henk and Louise

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