Art Hotel Grivola

“Smells in bathroom let it down. Sort that and it's excellent value/ location”

Amazing location. 100m walk (maybe less) to ski lifts. At top of the Main Street so all you need is nearby. Bed was nice and big; room was spacious too. Bathroom was well kitted out and clean. Breakfast is good. Nice pastries, scrambled eggs and bacon. Lots of juices, fruits and pastri... more

Amazing location. 100m walk (maybe less) to ski lifts. At top of the Main Street so all you need is nearby. Bed was nice and big; room was spacious too. Bathroom was well kitted out and clean. Breakfast is good. Nice pastries, scrambled eggs and bacon. Lots of juices, fruits and pastries. Could do with more variety day to day but we were only there for 3 nights so good enough for us. The sauna is also nice. Book ahead and you can get the place to yourself for a 45 minute slot. Very nice after a long day's skiing. The Turkish steam bath was out of order though. However, the big downside is the smell from the bathroom. It was a pretty poor experience from that perspective. We only found out that the smell could be reduced when you turn OFF the ventilation. They seriously need to change all the ventilators and filters in the building as it is extremely off putting. We also asked for a high floor on booking and got 1st floor so that is disappointing too Otherwise, staff quite nice and I would go back as location is just fabulous.

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“Excellent location. Basics (bed, pillows, cleaning, breakfast) well in order.”

Very good location near ski lifts. Bed and pillows are excellent and the breakfast is enough to get the day well started. The staff was very helpful and polite. Also cleaning was in excellent level. Rooms and hallways are beginning to be a bit old. Heating is okay, but air circulation in rooms i... more

Very good location near ski lifts. Bed and pillows are excellent and the breakfast is enough to get the day well started. The staff was very helpful and polite. Also cleaning was in excellent level. Rooms and hallways are beginning to be a bit old. Heating is okay, but air circulation in rooms is poor and moisture level gets high when staying in the room. Smell in carpets and structures is covered with perfumes, which is not a good solution for asthmatic guests. Ski room was a plus. Would rate this hotel solid three stars.

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“Not a 4 star.”

Hotel with a great location (walk to lifts) and potential, but it is sorely let down by a few managerial issues. PROS: location and cleanliness. Nearby free parking. Staff are friendly. CONS: If there was an expectancy on my side that this is an Italian 2-3 star, not a 4 star, I would not point... more

Hotel with a great location (walk to lifts) and potential, but it is sorely let down by a few managerial issues. PROS: location and cleanliness. Nearby free parking. Staff are friendly. CONS: If there was an expectancy on my side that this is an Italian 2-3 star, not a 4 star, I would not point out negatives. However, I am familiar with hotel standards in Italy and this one is not operating as a 4 star Italian, more like 2-3 star, so be aware. On arrival, despite providing a list of rooms with guests for our friends, and having provided it online, they were checked into the incorrect rooms upon arrival. The paid promise of room with mountain view, was also not fulfilled completely. The rooms are decent, but we were provided with no basics you would expect of a standard 4 star, like water etc even if it was to purchase. There is a fridge but it’s left empty. Ours was functioning / cold, but had no working light. We were given 4 small shampoo bottles but no shower gel/conditioner/etc as standard practice, just one very small hand soap. Customer services basics and communication could be better. When I booked the hotel, the description stated there is a spa&relaxation area - but upon arrival, this was being repaired for the entire duration of our stay without notifying us beforehand or altering the online descriptions, which would have affected my choice in booking. We had other choices of hotels and this was important to us for socialising and relaxing after skiing. When I approached the front staff about it on day 1&2 out of 3, and explained that it’s unacceptable, they didn’t offer any alternatives and reluctantly said they would speak to the manager, who was only arriving much later and refused to call him. I finally asked for a voucher or access to a nearby hotel’s and one member of staff finally arranged something; but it was again very dubious, sub standard and unprepared so we decided not to use it. Breakfast was average, but they had only one very slow coffee machine, which resulted in constant, long cues every single day. It also had problems from time to time and staff had to reset it a few times. I suggest to the hotel management that they sort out these basic issues to live up to their stars, or face getting less ideal reviews.

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