Carlo Magno Hotel Spa Resort

“Nice Ski In Ski Out Hotel in the suburb of Madonna.”

I was with a group of around 100 skiers last week, 15.-18.1.2023 in Magno Carlo. The elevation of the hotel is around 1600m, so snow was no problem. The whole staff I met was very friendly. Our room was very large and clean. Food was excellent, price for bottled wine customer friendly. Absolut sk... more

I was with a group of around 100 skiers last week, 15.-18.1.2023 in Magno Carlo. The elevation of the hotel is around 1600m, so snow was no problem. The whole staff I met was very friendly. Our room was very large and clean. Food was excellent, price for bottled wine customer friendly. Absolut ski in, Ski out Hotel. The pistes of Madonna with the adjacent villages are excellent. At noon we at at the skirestaurant Malga Vigo which was also superb. Only disadvantage is, that it is quite far from Austria.

less

“Break in the dolomites”

Was an excellent choice for a family break in the Dolomites. First of all reaching the slopes has never been so easy: you sky out and back to your room from the very main door of the hotel. This is a huge advantage. The indoor parking is available and included. More importantly: the service is ex... more

Was an excellent choice for a family break in the Dolomites. First of all reaching the slopes has never been so easy: you sky out and back to your room from the very main door of the hotel. This is a huge advantage. The indoor parking is available and included. More importantly: the service is excellent on all fronts: The maitre Paolo keeps every meal to the highest standard: from breakfast to dinner. The whole staff at the restaurant is extremely pleasant to deal with. I shall thank very much Roberto from the kids club who took care of my daughter every day: hugely grateful for this service where kids have plenty of fun and yet very well educated and controlled. Overall a very positive experience. Highly recommended for family break in the snow.

less

“Disappointing stay at this well located hotel.”

This was our third time staying at this hotel though our last visit was 7 years ago and we found our 7 night stay (with 2 grown up children) to be a bit disappointing. The hotel is very well located in terms of its access to the ski slopes which are easily accessible only 30 meters in front of th... more

This was our third time staying at this hotel though our last visit was 7 years ago and we found our 7 night stay (with 2 grown up children) to be a bit disappointing. The hotel is very well located in terms of its access to the ski slopes which are easily accessible only 30 meters in front of the entrance. We were on a HB package. Dinner was very good and they have an impressive selection of buffet items which we enjoyed. Service during dinner can be improved. The waiters serving us were serving too many tables and we often felt that it was difficult getting their attention. We did not like the fact that water was not included and we had to pay extra for it. Breakfast was disappointing. Quite a limited offering for a 4 star superior hotel. Breakfast seams more like what you would expect from a 2-3 star hotel. We like to eat fruit for breakfast and there was no cut fruit at all only whole fruits like clementines apples, bananas that you need to park for yourself. On most of the morning some of the fruit would run out quite quickly. The staff would say that there is no more clementines (or bananas) and then when you were about to leave suddenly more came. They charge €3 extra for a tiny glass of freshly squeezed orange juice which is unacceptably small (less than 100cc). There are only hard boiled pre-made (cold) eggs and scrambled eggs (buffet style) and hard boiled eggs. No effort to make any fresh breakfast items. No omelets or other egg offering. The have pancakes but they are always made in huge batches and brought in cold from the kitchen. Nothing made on the spot. They have a strange toaster that works very bad. Service in breakfast is terrible. The coffee they serve takes forever to come. Lots of waiters around but service is very disorganized and inefficient. On 1/2 of the mornings the coffee we ordered never arrived and we had to order it 2 times from 2 different waiters. Waiters are not assigned a particular table so you always try to look for someone to notice you to order coffee and the feeling we had was that they would avoid eye contact and not notice you unless you aggressively called them. Coffee was made in low quality cafeteria style coffee machines not a proper espresso machine you would expect to have in Italy and so the coffee was quite bad. They hotel should invest in a couple of good quality large espresso machines which is a real basic in Italy. They have a machine like that in the bar but they don’t use it for breakfast customers. The selection the breakfast buffet was quite limited. The overall feeling we had was that the hotel management is a bit cheep and does not want to spend money on providing a decent breakfast experience. Same experience we had in regards to the room amenities and to the fact that the hotel does not provide any bottled water to the guests. Since there is also no store nearby you end up paying extra for bottled water both in the room and during dinner. The internet service throughout the hotel works very badly. If you are lucky, you need to log-in and put your password anew every 59 minutes. Often you get kicked out and need to log in even before the end of the hour. This drove us crazy throughout our stay especially since the cell reception was not great in our room. I think the hotel should invest in a more user friendly internet access system one that you can use continually. Our family room on the 5th floor had a bad smell problem coming from the bathroom on the top level next to the only bedroom. The bad smell came from the sewerage system. We complained about it daily in the reception and the hotel staff sent people to try to resolve it but the problem was never resolved and we suffered from the bad smell throughout our stay. On our 5th day we were offered to change room (they wanted to give our stinky room to other guests that were coming on that day and offered to move us to another room) but we were too tired to pack and unpack after a whole day of skiing and decided to just live with it. I was very disappointed that the management of the hotel did not offer us any compensation for our discomfort - not even a free drink at the bar or anything. As I said - really cheep management style. We did not feel at all appreciated as returning guests and felt taken for granted and disregarded.

less