Hotel Cristallo

“Excellent hotel, close to lifts, and great staff and facilities”

This is the second visit to The Cristallo, my friends and I have taken a weeks skiing in both 2022 (9 of us) and 2023 (12 of us), and it is fabulous. The staff are great, friendly, and accommodating. The management team speak excellent English and understood the individual needs of the group. J... more

This is the second visit to The Cristallo, my friends and I have taken a weeks skiing in both 2022 (9 of us) and 2023 (12 of us), and it is fabulous. The staff are great, friendly, and accommodating. The management team speak excellent English and understood the individual needs of the group. Just a few minutes walk from the Belvedere lift, the Hotel Cristallo is ideally situated for all your needs in Canazei. The food is great too! A good breakfast and evening menu option is available…and the wine! Great selection there also. Rooms are spacious, clean and very functional, and for that aprés relaxation the sauna/steam/pool area is excellent. We are already planning a third trip!

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“Good value hotel and nice resort”

Booked as a ski holiday through Ingham's. Half board package. Had a spacious room alpine in style slightly dated but very comfortable. Bathroom had a good shower and the towels were changed everyday despite us not leaving them in the floor to be changed. The food was good. Self service breakfast ... more

Booked as a ski holiday through Ingham's. Half board package. Had a spacious room alpine in style slightly dated but very comfortable. Bathroom had a good shower and the towels were changed everyday despite us not leaving them in the floor to be changed. The food was good. Self service breakfast was a bit intense as almost all guests for down for 7.30 so the queue for the 2 coffee machines was significant. Good spread of scrambled egg/bacon and continental options plus pastries fruit yogurt etc. Dinner was selected in the morning from 4 choices per course. Dinner then comprised of a self service salad bar (excellent) plus 3 courses ! Pasta starter was always on point. Good value house wine was on offer alongwith more expensive bottles wines. We never went hungry! The staff (a lot of Romanian) were always very friendly and helpful. Couldn't fault them. Hotel was a 10 minute walk from the main bubble 101. We bought the weekly bus pass from the hotel for €6 pp which made it bearable. The bus stop is right outside the hotel so very convenient in the morning. Since our week was in low season the frequency of the buses was poor. Either every half hour or once an hour - so timing was important. As a result we elected to walk back a couple of times at the end of the day when timing didn't work out. A bit of a pain but doable. As to the skiing, the Dolomites is a fun area. Pistes kept in good nick and well maintained despite lack of snow. Mainly reds with the odd black and blue. Mountain restaurants serve good food and wine at reasonable prices. Sella Ronda is easy to follow either way round and there are interesting spurs to go on from it i.e. Hidden Valley, Marmolada glacier, Ortisei etc. Italy and the Dolomites offer a nice change from the usual Austrian/French resorts which we have skied extensively.

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“Very pleasant base for a week’s skiing”

I’m compelled to post a review in defence of the hotel as I couldn’t recognise an earlier review criticising the bland food. Breakfast was good (apart from the orange juice) and the restaurant offered a really good range of regional Italian fayre in the evenings - a varied salad bar, soups (with... more

I’m compelled to post a review in defence of the hotel as I couldn’t recognise an earlier review criticising the bland food. Breakfast was good (apart from the orange juice) and the restaurant offered a really good range of regional Italian fayre in the evenings - a varied salad bar, soups (with a Tyrolean twist), the loveliest range of pasta starter dishes and a high quality choice of meat and fish dishes. There was barely room left for the puddings, which were also pretty good. The local wines were a perfect paring and reasonably priced. The option of “eating out” never once occurred to us. Our bedroom and en-suite looked recently refurbished and spacious. Two flaws, however, (1) the rock hard pillows, which sadly contributed to many uncomfortable nights and poor sleep quality; (2) no English-speaking TV channels. The staff were all polite and helpful, but it was a great shame that more wasn’t done to make the bar and lounge a more attractive and sociable area for guests to congregate for -pre/-post dinner drinks and banter. We hired skis from the Ski School Marmolada (free storage too) which was a pleasant walk through the park at the rear of the hotel and the swimming/wellness centre. From here, a short walk to the Belvedere gondola meant that we never needed to buy the €9 per person weekly ski bus pass. Overall, Hotel Cristallo is a lovely hotel in a stunning ski area which I would happily re-visit.

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“Lovely restaurant/bar staff but don’t expect a warm welcome at reception!”

Nice hotel with nice restaurant and bar staff who work very hard but always try to stay cheerful and friendly. However, the welcome and reception in general is very cold and you may be greeted with slight surprise bordering on annoyance. Hospitality is about being hospitable, but the front des... more

Nice hotel with nice restaurant and bar staff who work very hard but always try to stay cheerful and friendly. However, the welcome and reception in general is very cold and you may be greeted with slight surprise bordering on annoyance. Hospitality is about being hospitable, but the front desk man is cold and unwelcoming and just swopping him out for one of the lovely restaurant staff or the Albanian bar man would make such a nice change and would make the customer feel welcome. Other than that the hotel is perfectly adequate. The rooms at the back have stunning views to the mountains and have been refurbished with pretty good sound proofing. The bathrooms are dated but have good running hot water and there is a pretty good spa. What we didn’t like was the additional charges for robes (!?) and swimming hats (?!). The food was nice but portions were large and sometimes we wondered if the starters could be made more into starters both lighter and smaller in size. The restaurant area isn’t very inspiring but perfectly adequate. Breakfast is fine but sometimes items do run out (both dinner and breakfast) and dinner times are limited (7.30-8.30). The restaurant, bar and cleaning staff are wonderful but other areas need improvement!

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