Hotel Mancino 12

“Definitely recommend, great location, friendly staff”

Lovely boutique hotel in great location: walking distance to Pantheon, Trevi and Colliseum. Good size room with large bathroom. Complimentary coffee provided in guest lounge. Friendly staff who gave recommendations for local restaurants 😀

“Luggage Stolen While Waiting for a Taxi”

This hotel is located on an alley that’s hard to find (although it’s centrally located and fairly close to many of Rome’s attractions). The rooms are small, even by Rome standards. While the rooms are clean and well appointed, the hotel has virtually no amenities (e.g. unlike other similar hotels… more

This hotel is located on an alley that’s hard to find (although it’s centrally located and fairly close to many of Rome’s attractions). The rooms are small, even by Rome standards. While the rooms are clean and well appointed, the hotel has virtually no amenities (e.g. unlike other similar hotels it offers no complimentary breakfast and has no bar service). We would have had a better experience at this hotel but for what happened when we checked out. We were waiting for our taxi to the train station in the alleyway. Our luggage (we thought) was tucked safely behind us against a brick wall. However, when our taxi arrived, when we went to put the luggage in the taxi, we noticed our briefcase containing a laptop was missing. Naturally we panicked and ran toward the main street to see if we could see someone with it. We searched in vain for 15 minutes but had to give up as we had train tickets to Naples a half hour later. We speculate that while we stepped away from standing in front of our luggage for a split second, a scooter rider, who speed up and down the alleyway with abandon, snatched it. The hotel staff were not helpful at all during this ordeal other than suggesting we file a police report. They did not offer to help us search or have any helpful suggestions as to what to do. We asked the person at the front desk if the hotel had security cameras in the alleyway and if so could they be reviewed to see if they revealed any information about the theft. She said, yes, they did but that we would have to email her manager for permission , who was not on duty (it was 2 PM in the afternoon, so it’s unclear where he/she was) to request the footage. When we arrived in Naples we immediately sent an email to the manager. Several days passed without a response, so we sent a follow up email. A week has now gone by since we made the request and we still haven’t received a response. We are leaving Italy tomorrow so we likely will never see that footage. So the lessons learned are this: don’t rely on the hotel staff for any help in case of an emergency and if you stay at this hotel don’t wait for your taxi in the alleyway but inside the hotel.

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“Mediocre Hotel but good location”

We stayed 3 nights here, this hotel is average on all points. The room was quiet, clean and in a good location. Our room we had was very small for two open suitcases. There wasn't any bedside tables but there was a shelf above the bed, it was a bit awkward to put iPhones etc. The room needed some m… more

We stayed 3 nights here, this hotel is average on all points. The room was quiet, clean and in a good location. Our room we had was very small for two open suitcases. There wasn't any bedside tables but there was a shelf above the bed, it was a bit awkward to put iPhones etc. The room needed some maintenance, the moulding around the bathroom door was hanging off the frame and the hairdryer would stop every 3-4 minutes. There was no counter in the bathroom just a sink. A bottle of water was provide the first day but not after. The complimentary coffee machine in the lobby was broken two out of the three days we were there. The front desk lady was helpful and friendly when we checked in and she prepared a kettle and teabags for me. She also helped make a reservation for us at a restaurant we requested. However, the men we encountered at the reception desk after the first day were distracted with their cell phones and didn't even greet us when we left or arrived back at the hotel.

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