Parco Dei Principi Hotel Resort

“Great hotel with major inconveniences”

Beautiful hotel, impeccably clean. Lack of A/C at night made for total insomnia. Lack of Wi-fi was also problematic as we need to plan our trips in advance and communicate with family and friends. Shower flow was often a trickle and there was an initial smell when pouring the water. But I want to e… more

Beautiful hotel, impeccably clean. Lack of A/C at night made for total insomnia. Lack of Wi-fi was also problematic as we need to plan our trips in advance and communicate with family and friends. Shower flow was often a trickle and there was an initial smell when pouring the water. But I want to especially mention Francesca in the bar and dining room who made us feel very special and welcome. And we really appreciated Mario the musician, he was very entertaining. And the Maître D’ was also very helpful and responsive to our needs. So all in all, not sure of ever returning here.

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“Beware ! No Wifi, No A/C !”

This hotel is an architectural wonder with its design, spectacular lobby, fountains, etc. But unfortunately it is now run by the government. All the staff are wonderfully pleasant and welcoming, even the curly liar-in-chief at the front desk. Unfortunately the wifi only works in the lobby and is un… more

This hotel is an architectural wonder with its design, spectacular lobby, fountains, etc. But unfortunately it is now run by the government. All the staff are wonderfully pleasant and welcoming, even the curly liar-in-chief at the front desk. Unfortunately the wifi only works in the lobby and is unavailable in the rooms. They lie repeatedly about it saying it’s only on the “second” floor, then that it will be repaired “tomorrow” etc. Also the A/C temperature for each individual room is controlled by a computer at the front desk. You can only try to control the flow of air in your room. When we stayed there in May, we found out they only activate the A/C when the temperature is above 25C (77C) despite asserting they had lowered the temperature in our room. But the temperature in our room was more like 82F to 85F according to my alarm clock thermometer. It felt like a sauna and made it very difficult to sleep. Even opening the window didn’t help with no breeze coming in and the air fan being disabled when the window was open. Plus the hard mattress didn’t help. On top of that, the elevator stopped between floors once and the light went off. Fortunately I had my phone with me and was able to locate the emergency button with its flashlight. When the elevator restarted and I finally arrived at the lobby level, some “manager” was there with some tool, and chided me for pressing the emergency button !!!

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“Not a resort - few amenities - more of a banquet hall with hotel rooms”

This is my second time at this hotel and although it is very pretty, would not stay again. Spent a week here recently and had a genuine chance to explore the premises. Calling this hotel a 5-star resort is not accurate - this is a banquet hall with hotel rooms. There are very few amenities and c… more

This is my second time at this hotel and although it is very pretty, would not stay again. Spent a week here recently and had a genuine chance to explore the premises. Calling this hotel a 5-star resort is not accurate - this is a banquet hall with hotel rooms. There are very few amenities and certainly not reflective of a 5-star premises. I believe there is a spa but there was no info in our room about it. I don't understand other reviewers' comments regarding the amenities because we were unable to find many. There is no room service and no ability to obtain food or drinks during the day. Only continental breakfast (included with the room charge) and dinner is available (expensive but good). Get to the breakfast room early as they stop replenishing about an hour before they close the dining room. Service is very good, however. Staff are friendly and very pleasant. Rooms are large, clean and comfortable. Be warned - this hotel has various events but they won't tell you about them. We suffered through an ALL-NIGHT discotecque event with a SCREAMING DJ and ear-shattering techno music until 5 AM. We were not told of this event when we checked in and only when we specifically asked what the equipment set-up was for, were we told what was happening. IT WAS AWFUL - no sleep for the entire night - at a hotel! There were 3 other wedding events that same week but they were quiet. We booked the shuttle to use the beach facilities in Roccello which was great, however, the driver failed to show up at the pre-arranged time to pick us up. They did send the driver for the Italian party that booked slightly later than we did so we were able to use their shuttle. This is typical of Italy so we weren't surprised but really annoyed. The staff try to please but there's so little to offer at this place, they are limited. If you are touring the area and don't need anything during the day, this hotel is great but not if you want to hang around the "resort" all day.

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