Baglioni Hotel Regina - The Leading Hotels Of The World

“Disappointing experience”

Reflecting on our recent stay at the Baglioni Hotel, I'm afraid I cannot recommend it as a 5 Star Leading Hotels of the World property. It fell short of expectations, despite its positive reviews and status. We booked a Grand Deluxe Room due to its newer features. As Leaders Club Members, we were … more

Reflecting on our recent stay at the Baglioni Hotel, I'm afraid I cannot recommend it as a 5 Star Leading Hotels of the World property. It fell short of expectations, despite its positive reviews and status. We booked a Grand Deluxe Room due to its newer features. As Leaders Club Members, we were upgraded to a Junior Suite. However, the room was disappointing—very old furniture and a desk so dirty it wouldn't be acceptable in a hostel. As a manager, I'd be embarrassed to accommodate guests in such conditions in a 5* hotel. After our complaint, we were downgraded to our original booking the next day. This room was nicely renovated. However, please note that this is an old historic building and even in the newer rooms, the windows are not soundproof. Our room was right above the hotels‘ service entrance and there was a lot of noise during the night. We chose this hotel for its Spa with whirlpool, sauna, and steam bath. However, the access to the Spa is only available upon reservation. The problem with this is that there are only about 10 slots available daily for over 180 rooms - with high demand between 4 and 7 pm. Most guests never get a chance to enjoy the Spa because it’s always fully booked, very disappointing. The hotel should reconsider updating its room infrastructure and Spa access policy. Despite its small size, the Spa could easily accommodate more than two people at once per hour. On a positive note, the harp player at breakfast during weekends and the breakfast staff were lovely. Unfortunately, the breakfast hall was very chilly, so we didn’t want to linger for long. Overall the negative experiences outweighed the positive ones. It felt like we had to fight to get what we paid for - not a pleasant experience. We won’t be returning.

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“Almost perfect, terrible front desk”

Positives: Excellent breakfast and restaurant staff, with a special mention for Ariana. she got our complicated egg order right every time. Best Cappuccino in all of Italy I can say! Perfect tourist location, spacious shower area, ample luggage space, comfortable beds. One of the concierges was ex… more

Positives: Excellent breakfast and restaurant staff, with a special mention for Ariana. she got our complicated egg order right every time. Best Cappuccino in all of Italy I can say! Perfect tourist location, spacious shower area, ample luggage space, comfortable beds. One of the concierges was extremely helpful. Negatives: First, when we checked in, the room wasn't ready and we left our luggage with them. When we returned at night, they were missing one of the bags. We thought it was a careless mistake and informed them there was one more and left it at that. When we didn't hear back for few minutes, wife went down and was surprised to see that no-one, reception/concierge/bell-man was least concerned about it. She had to have quite an argument before they even agreed to look if they sent it to another room by mistake. Our bigger worry was if they had mistakenly sent it away with a departing guest. When she asked them to please check with the departures, was given a blank refusal. It turned up in one of the other guest rooms but the question is what if it hadn't! Before looking for it, they kept blaming us for not getting the baggage tag updated but I did ask the morning concierge before putting the bag in and shouldn't he have known their rules better enough to point that out. Once burnt twice shy, funnily enough I asked all my hotels in Naples, Florence and Venice if I needed an "accurate baggage tag" and none of them needed it at all. Second, I paid about 500 eur per night in low season, not sure but for that rate the reception staff could be friendlier and more explanatory about how the rooms/ac work

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