The Fresh

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I typically choose hotels based on the services offered. One important service for me is airport transportation (even with a fee) since I find taxis can try to overcharge you. That was one of the reasons The Fresh was selected. So I was disappointed when I emailed them a couple of days prior to my … more

I typically choose hotels based on the services offered. One important service for me is airport transportation (even with a fee) since I find taxis can try to overcharge you. That was one of the reasons The Fresh was selected. So I was disappointed when I emailed them a couple of days prior to my arrival to arrange transportation and was informed that my arrival time was a busy period and it would not be available. Again, I was disappointed but understood since my arrival in Naples was during a timeframe typically used for check-in. So I took a taxi and paid more than double the price quoted by The Fresh. To avoid this issue for my departure, I immediately emailed the owner after check-in to arrange transportation for my departure several days later. I was then informed that the service was not available period. I sent screenshots from their website and Expedia stating that airport transport is available for a fee. I was then told that they don't offer it anymore. This really upset me. It upset me more than the A/C that you could only feel when you in a specific spot in the room and that they turned off daily resulting in my coming from a very hot outdoor environment into a sweat box. More so than the internet service that kept going in and out. Consistent A/C and internet service were not advertised but airport transport was. If I was aware of this, I would not have spent my money at this location. If you don't offer a service, don't advertise it.

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“NIce for a short stay, but not that Glamour”

The place is nice, clean and very central situated, the rooms are little (although our room), the breakfast is included, but very poor. The owner is gentle and we were very happy to be able to find a rtoom in such a short notice, We paid around 80 euro, which is a bit at the high side if you think… more

The place is nice, clean and very central situated, the rooms are little (although our room), the breakfast is included, but very poor. The owner is gentle and we were very happy to be able to find a rtoom in such a short notice, We paid around 80 euro, which is a bit at the high side if you think at the services you get, there was a pretty poor breakfast.

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“B and B....”

This is a "B and B" in the middle of Naples, a great location in let's face it a pretty crappy city. The Fresh is on the second floor of a walk-up building. There were a few things that troubled me about this place. Number one, it is not a hotel. It is barely a bed and breakfast. Somehow, it… more

This is a "B and B" in the middle of Naples, a great location in let's face it a pretty crappy city. The Fresh is on the second floor of a walk-up building. There were a few things that troubled me about this place. Number one, it is not a hotel. It is barely a bed and breakfast. Somehow, it got lumped in with hotels and Kayak and it is NOT that. It is hard to get bags around and it is almost an Airbnb. Number two, somehow it was listed on three websites, two at $444USD and another one at $144, seemingly making the third offer a "good deal." It is at best a $144 a night place. To be sure, great location. Helpful staff and a nice room with good A/C. They helped us arrange a cab and got our bags into the room. But just to avoid any surprises: this is a B and B and it is not worth more than $150USD, probably less!

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