Palazzo Caracciolo Napoli

“Loved the hotel and staff”

The front desk staff as well as the breakfast personnel were awesome. Extremely helpful, friendly and a delight to meet. We interacted with Carmine, Marcello, Gerome and Carlos. They advised us on restaurants, tours and sites to see. They were all wonderful. Great hotel and wonderful location. We w… more

The front desk staff as well as the breakfast personnel were awesome. Extremely helpful, friendly and a delight to meet. We interacted with Carmine, Marcello, Gerome and Carlos. They advised us on restaurants, tours and sites to see. They were all wonderful. Great hotel and wonderful location. We will come back!

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“Nice Stay”

The hotel I was planning to stay at for one more night in Naples was booked, and I decided to use my Hilton points to stay here. So great! They're definitely a busy spot, but check-in was a breeze. The room and bathroom were very clean, and definitely a good size. All very comfortable and warm. The… more

The hotel I was planning to stay at for one more night in Naples was booked, and I decided to use my Hilton points to stay here. So great! They're definitely a busy spot, but check-in was a breeze. The room and bathroom were very clean, and definitely a good size. All very comfortable and warm. There was a nice little welcome card and gift in my room too. A number of sights are within walking distance, although you may need to take a taxi to the waterfront depending on much you want to walk. Bustling area for sure, but the room was quiet.

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“Good rooms in a tolerable hotel, but with poor breakfasts”

An interesting old building turned into a Hilton Hotel, but Hilton standards don't seem to have been included very much. It's on the edge of the Centro Storico but that means it's surrounded by a rather run-down area. There is a bus stop almost outside but no buses call there any more, and the ne… more

An interesting old building turned into a Hilton Hotel, but Hilton standards don't seem to have been included very much. It's on the edge of the Centro Storico but that means it's surrounded by a rather run-down area. There is a bus stop almost outside but no buses call there any more, and the nearest Metros are about 10-15 mins walk in either direction, and it took some time to find a shop which would sell us day bus/metro tickets. We did venture out on foot every night for dinner and though some of the narrow dark lanes were a bit scary and the cobbles a bit unpleasant, we reached our destinations without problems. Once or twice we decided to take a taxi back when it was late: there seems to be a fairly standard fare of 13 Euros for all trips around the old town. Reception staff were always helpful and gave us a larger room when we expressed doubts over the first one we were given, which was nice. This room was comfortable and well equipped. Anyone who can't manage stairs should note that there is a short flight up from the entrance to reception and more stairs down to get to main courtyard for breakfast. There may be a lift you can take instead, but we never managed to find it. Breakfasts were really rather poor, which didn't encourage us to try dinner in the hotel. In a country with oranges on trees all over the place it was surprising that the the orange juice on offer was only just drinkable - far from freshly squeezed, not even up to basic supermarket orange juice. Not much fresh fruit on offer either, and hot things were on offer but had stood in a set of pans for some time so one found rock-hard bacon and lukewarm egg. On several mornings some items ran out, even basic things like teaspoons, but it was hard to get them replenished. There were croissants and other pastries but the texture suggested they had previously been frozen. A pity when there are so many excellent patisseries around the city. We didn't starve but I can't say that any of the breakfasts were enjoyable.

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