Innocenti

“Tipical Italian hotel”

The hotel could definitely use some serious refurbishment. Rooms are pretty big compared to other Italian hotels and the hotel is nicely located in the centre of the city and close to the train. Very poor breakfast, nice coffee at the bar. Polite owners. Otherwise it i a basic hotel only for a q... more

The hotel could definitely use some serious refurbishment. Rooms are pretty big compared to other Italian hotels and the hotel is nicely located in the centre of the city and close to the train. Very poor breakfast, nice coffee at the bar. Polite owners. Otherwise it i a basic hotel only for a quick sleepover.

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“Hotel Innocenti”

The hotel has a prime location and the location is its best feature - it's nearby the railway station Montecatini centro, as well as nearby the centre of the town, restaurants, stores and supermarkets. The room we had was extremely spatious. However, the room was dusty and the bathroom was not... more

The hotel has a prime location and the location is its best feature - it's nearby the railway station Montecatini centro, as well as nearby the centre of the town, restaurants, stores and supermarkets. The room we had was extremely spatious. However, the room was dusty and the bathroom was not as clean as you would expect it to be in a three-star hotel. The major objection was poor Wi-fi service - it didn't work for two full days! In hospitality industry in the middle of Europe in the 21st century this kind of situation is totally unacceptable regardless of the hotel's star rating. If hotels in third-world countries can offer their guests a decent Wifi service, I certainly expect no less in the heart of Europe. Because of this deficiency, we had a hard time organizing our trip - rent-a-car service, train timetables etc. The phone in the room does not work so one depends on the courtesy of the receptionist when it comes to calling e.g. rent-a-car agencies. As multilingualism is one of the cornerstones of the united Europe, you would want hotel staff (at least receptionists) to speak English or some other foreign language apart from their native language (in this case Italian). Non-Italian speakers will face difficulties communicating with the people working at the reception desk. The heating did not work at first, but as many guests complained, they had it repaired quickly. Breakfast is decent, if not sumptious, it is definitely sufficient to keep you going till lunch time.

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“Easter holiday”

We travelled by travel agency, so they choosed this hotel. We just slept there, bed was OK, but there was problem with water on the 2nd floor, sometimes it went good, sometimes the shower just dropped, so when we were washing our hair, it was a big problem. Breakfast good taste, but very poor - n... more

We travelled by travel agency, so they choosed this hotel. We just slept there, bed was OK, but there was problem with water on the 2nd floor, sometimes it went good, sometimes the shower just dropped, so when we were washing our hair, it was a big problem. Breakfast good taste, but very poor - no croissants, no eggs, no sausages... Just hams, jams, cereals, some cheese... We supposed to have better stay there.

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