Hotel Ilaria

“Excellent”

Perfect location within the city wall's for wandering around this charming city. All the staff are very friendly and helpful, breakfast room team amazing. Rooms very comfortable, large enough for what you need and spotlessly clean. Lots of restaurants nearby and the train station is a short walk a… more

Perfect location within the city wall's for wandering around this charming city. All the staff are very friendly and helpful, breakfast room team amazing. Rooms very comfortable, large enough for what you need and spotlessly clean. Lots of restaurants nearby and the train station is a short walk away. Already thinking of coming back next year!

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“Charming Hotel”

We stayed here last year and enjoyed it so much that we came back with friends this year. The rooms have been tastefully updated which was an added bonus. The staff are extremely friendly and cannot do enough to ensure you have a wonderful stay

“A lovely hotel in a fascinating city”

A really nice hotel in a fantastic location. Very friendly staff, everyone we met spoke English, we had an average size ground floor room. Five minute walk to the walls and adjacent to one of the gateways into the old city (in which some of the rooms are situated in one of the towers) Good choice … more

A really nice hotel in a fantastic location. Very friendly staff, everyone we met spoke English, we had an average size ground floor room. Five minute walk to the walls and adjacent to one of the gateways into the old city (in which some of the rooms are situated in one of the towers) Good choice of Continental breakfast with bacon and scrambled eggs also available. All self service apart from the tea and coffee and it’s a pity they don’t give you a teapot and a cafetière as every time you want a refill you have to ask a member of staff, and they get very busy. Breakfast served from 7.30, we had to miss it on our last day as we had an early flight home. A brilliant feature is the free buffet every day from after lunch until 7, with nibbles, cakes, pastries, Prosecco and a tea and coffee machine. The bathroom was stylish but had some impractical features, no information as to now to use the shower but we worked it out though the taps were stiff and difficult to operate. There was no rubber mat to use in the shower and no door to it so the surrounding floor got soaked, and was lethal when wet, but towels etc were regularly changed. Adequate supplies of tea and coffee, for the strange English like us there is a nearby supermarket where we obtained a large bottle of milk which saw us through our stay - there’s a mini fridge in the room plus the usual safe etc. Storage space just about OK though more would have been useful. Staff unfailingly helpful, booked us taxis etc. Recommended.

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“Friendliest staff ever !”

From the moment we arrived we felt at home in this lovely friendly hotel. The staff were charming without exception. Check in was seamless with a very helpful and informative lady on the desk. The room was small but perfectly adequate for our 3 night stay, The bathroom had a walk in shower, contr… more

From the moment we arrived we felt at home in this lovely friendly hotel. The staff were charming without exception. Check in was seamless with a very helpful and informative lady on the desk. The room was small but perfectly adequate for our 3 night stay, The bathroom had a walk in shower, controls & heating very manageable. Breakfast was plentiful with both continental and hot food, and attentive staff. And the hotel offers complimentary Prosecco and nibbles for a couple of hours every evening which was very welcoming . Nothing but praise for Ilaria, we would definitely be back here should we find ourselves in Lucca again.

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