Best Western Grand Hotel Guinigi

“Great place to stay”

The hotel was staffed by outstanding professionals. Very personable and efficient. Checking was quick and easy. Very clean hotel with easy access. Breakfast is good with any choices and resupplied constantly.

“If you are looking for a good location and a little bit of character/luxury - avoid!”

My wife and I are currently staying at this hotel for 4 nights. Although we were aware that the hotel is some distance out of Lucca, the reality of how far hit home when we arrived 😩 It is around a 40 minute walk into Lucca which neither of us can manage due to mobility problems. Sure, there are 2 … more

My wife and I are currently staying at this hotel for 4 nights. Although we were aware that the hotel is some distance out of Lucca, the reality of how far hit home when we arrived 😩 It is around a 40 minute walk into Lucca which neither of us can manage due to mobility problems. Sure, there are 2 buses an hour into town but these stop running at 8.00pm. Taxis are apparently few and far between in Lucca, we managed to get one back to the hotel at around 9.30/10.00pm last night - more through luck than judgement and it cost €20 one way making this an extremely expensive location for a Lucca holiday, unless you have a car. The hotel looks very fancy from the outside and the ground floor/reception area is lovely but the rooms are very basic and utilitarian with no home comforts at all. They make a Premier Inn look luxurious by comparison. We very quickly realised that this hotel is geared up for the business travellers or coach parties. not casual tourist like ourselves. The staff are OK, not overly friendly and finding someone who could speak English was a bit hard at times. Restaurant menu limited and expensive. Would not stay here again or recommend.

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“Not great ”

We stayed here for three nights as part of a Riviera Travel holiday. On first impression it's a lovely hotel, reception area is light, bright and modern. The rooms however are quite basic and the air conditioning is only turned on by request, and you have to do this each day! Not great when it's 28… more

We stayed here for three nights as part of a Riviera Travel holiday. On first impression it's a lovely hotel, reception area is light, bright and modern. The rooms however are quite basic and the air conditioning is only turned on by request, and you have to do this each day! Not great when it's 28 degrees plus every day. The staff on reception were very friendly and helpful, as were the staff in the restaurant. The food was so so, a reflection of the fact we were a tour group I suppose. The main gripe was the location of this hotel, and the lack of facilities. We arrived at 11.30am, our rooms were ready which was a positive start, but the bar didn't open until 5pm and there was no food available until the evening meal. There wasn't a pool or any decent area to while away the time, apart from seats at the front looking out onto the main road. It was a good half hour walk into Lucca itself, with few local facilities around. I think more facilities should be available in the hotel.

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