Palace Grand Hotel Varese

“A time travel”

An overwhelming experience! When entering the hill it's like going back in time. This extraordinary yet not expensive hotel is one if a kind. It seems like nothing was changed since it had opened it's doors in 1913... But it has all the modern comfort you need, cozy beds, a bar and a restaurant and… more

An overwhelming experience! When entering the hill it's like going back in time. This extraordinary yet not expensive hotel is one if a kind. It seems like nothing was changed since it had opened it's doors in 1913... But it has all the modern comfort you need, cozy beds, a bar and a restaurant and the views... Fantastic!

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“5 star for the people 4 star for the venue”

5 stars not because of the venue, but because of the staff. What a fantastic stay. We were made to feel so welcome even though we speak so little Italian. The place is reasonable, spotless, and very picturesque. Viviana on reception always had a lovey smile an was willing to help. Marcello lovely h… more

5 stars not because of the venue, but because of the staff. What a fantastic stay. We were made to feel so welcome even though we speak so little Italian. The place is reasonable, spotless, and very picturesque. Viviana on reception always had a lovey smile an was willing to help. Marcello lovely helpful man. My personal favorite was the delightful Alessia at the bar. That girl made our stay! Well done, whoever hires here deserves a pay rise!! Looking forward to staying again. PS the dinner in the evening could have been a bit nicer. Grazie!

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“Not a child friendly hotel”

The pool area was pleasant, not really suitable for children considering the hotel allows you to book with children.breakfast was good, restaurant food for adults was good. This hotel does not cater for children, we travelled as a large group of 15 with four children ages 1 to 5. After 4pm they on… more

The pool area was pleasant, not really suitable for children considering the hotel allows you to book with children.breakfast was good, restaurant food for adults was good. This hotel does not cater for children, we travelled as a large group of 15 with four children ages 1 to 5. After 4pm they only serve a small selection of sandwiches, and the childrens menu can only be served after 7pm and only in the restaurant, this restaurant is not suitable for children, this results in young children having to eat late at night and in their rooms which is unacceptable. One of our group with 2 adults and a 3 year old child were in a room with no extra bed provided for the child and no bath only a shower. Three of the rooms that were booked with children were allocated rooms with balconies whereas one of the adult only rooms were not! Safety of children is obviously not considered when allocating rooms. Two of the rooms were on the 4th floor, these rooms are awful, very dated and in serious need of updating, a large window in one of the bathroom did not close properly. The parents also had to eat in their rooms as the dining room is not suitable for children totally unacceptable. They were also charged 10euros for room service! Most of the bar staff and restaurant staff were very courteous however reception and management staff were unhelpful and rude. No tea or coffee facilities in the room and phones to reception do not work to order room service! I will not stay here again

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“Spoiled New Year”

We stayed for four nights wishing to celebrate New Year Eve in the restaurant of the hotel. The first impression when we arrived by car was great. That huge park, the illuminated buiding, window entrance and spacious halls at the reception. I wouldn't say that that man at the reception was very gl… more

We stayed for four nights wishing to celebrate New Year Eve in the restaurant of the hotel. The first impression when we arrived by car was great. That huge park, the illuminated buiding, window entrance and spacious halls at the reception. I wouldn't say that that man at the reception was very glad to meet us, only on duty, no more. Our room was on the 5th floor under the roof, rather spacious but only with half windows, not balcony. The lighting was very gloomy, specially in the bathroom where there was not a magnifying mirror at all. It was impossible to do make up in front of big wall mirror without enough lighting. Instead of glasses there were only paper cups in the bathroom and living room. And some words about breakfast, the hotel has four stars, but the breakfast was the poorest one we ever had. No choice in eggs (only cold boiled and cold scrambled), one kind of cheese of the lowest quality and one kind of rolls plus toasters. And all that in tasty Italy. We stayed in a big numbers of Italian hotels and we never had such miserable breakfast. And for the end of our story. We paid 160 euros per person for the New Year Gala Dinner, but we were sitted in an isolated hall far away from the main hall where people enjoyed live music and dances and we had to enjoy our privacy how whrote the meneger of the hotel in reply to our complaint.

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