Qc Terme Grand Hotel Bagni Nuovi

“Our new favorite hotel in Italy. Simply magical.”

We had the most incredible stay celebrating our 5 year anniversary for a week at this hotel. Katia and the rest of the staff made our stay so special for us - it was truly a week we will never forget. The hotel itself is incredible. It looks like you are in a Wes Anderson film from the outside. The… more

We had the most incredible stay celebrating our 5 year anniversary for a week at this hotel. Katia and the rest of the staff made our stay so special for us - it was truly a week we will never forget. The hotel itself is incredible. It looks like you are in a Wes Anderson film from the outside. The staff were all so kind and friendly. It is a true spa hotel where you can really turn off and relax. We were in their royal suite- if you have the opportunity to book it, don’t hesitate. It was gorgeous and had an original marble bathtub from the 1800’s which was divine. The restaurant is gorgeous and the meals were superb. By far our favorite breakfast. The spa is amazing. Each room is themed with the most incredible details. Magical is the only way to explain it. Although outside non hotel guests are allowed we never felt it was too crowded to enjoy and my partner and I had tons of private time to ourselves in the various baths and rooms. We can not wait to return. This is our new favorite hotel in Italy (and maybe europe). Thank you so much!!!!!!

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“Incredible scenery, great spa, and absolutely pseudo-five star mediocre hotel”

The area is unbelievably scenic. The spa complex is huge and very good. However the hotel itself is pretty medicare, especially since it claims to have five stars. What makes a good five-star experience? Feeling special being their guest. It’s not at all the case with this hotel. The staff doesn't… more

The area is unbelievably scenic. The spa complex is huge and very good. However the hotel itself is pretty medicare, especially since it claims to have five stars. What makes a good five-star experience? Feeling special being their guest. It’s not at all the case with this hotel. The staff doesn't look particularly friendly or welcoming—not much smiling or nice words in general. We’ve heard “no” too many times from them: Can we sit there? No. Can we move our reservation to the restaurant? No. Can we eat now? No. Is the bar open? No. Does the bar have snacks? No. Etc., etc. The restaurant is a separate story: absolutely average food served in small portions, but enormously overpriced compared to what you can have in the neighbouring village for three times less money. If you stay there, save your money and don’t eat at the restaurant—it isn't worth it. The rooms are nice and have great views, but, c’mon, mould in the bathroom in such a place? Absolutely terrible bed making your back ache? On top of that, no fresh water in the rooms, all bar snacks are paid for, and toiletries are not replenished in time—we lived two days without shower gel. One more thing to consider: The area is absolutely not pedestrian-friendly. If you want to have dinner in the village, you can forget about your glass of wine, because you’ll need to drive there. All in all, if you’re a fan of the area (and believe me, you should be) and want to spend some time there, maybe a cheaper option won’t make you feel cheated. If you love QC spas (as my wife and I do), you can always drop by Bagni Nuovi’s spa without living in the hotel.

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“Did not meet expectations ”

The hotel has beautiful grounds and is in a great location. That said, there were some significant problems with service. There was a conference during the same time we were staying. The hotel essentially compromised on service to non-participants in order to focus on the attendees. They didn't al… more

The hotel has beautiful grounds and is in a great location. That said, there were some significant problems with service. There was a conference during the same time we were staying. The hotel essentially compromised on service to non-participants in order to focus on the attendees. They didn't allow any room service or access to the restaurant while we were there. The breakfast was included, but the waitstaff never asked if we needed anything nor helped with coffee, etc. This wasn't unique to us, as we saw other guests having the same experience. When the conference attendees did depart, the service didn't improve much. Neither my wife nor I speak Italian. We weren't helped at breakfast, even though the waitress did approach two other tables with Italian-speaking guests. The grounds were really nice and the are plenty of options for soaking pools, saunas, etc., but the workout facility is spartan to say the least. While the staff was courteous and the location was OK, we wouldn't stay there again if in Bormio

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“Not 5* standard”

The hotel is in a fantastic location with great views and facilities. The Spa is 2nd only because of the one at the Bagni Vecchi. Was very let down by the plastic glasses for the aperitivo. For a 5* hotel this is not acceptable. There was also no water in the room. The self check in was also a di… more

The hotel is in a fantastic location with great views and facilities. The Spa is 2nd only because of the one at the Bagni Vecchi. Was very let down by the plastic glasses for the aperitivo. For a 5* hotel this is not acceptable. There was also no water in the room. The self check in was also a disaster. This is like an airport check in and one from a cheap hotel chain. Tried it twice with a receptionist watching from behind the desk and not once did they offer to assist. In the end she had to do a standard check in but did not offer us the complimentary vouchers from trying the self check in. Disappointing service.

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