Alpen Village

“Very good”

Great hotel and half board package with dinner was very good - plenty of choice to cater for all tastes. Only gripe is should have offered the sports package on arrival as the laundry situation on a biking holiday was difficult to manage. The sports package would have taken care of this. Couldn'… more

Great hotel and half board package with dinner was very good - plenty of choice to cater for all tastes. Only gripe is should have offered the sports package on arrival as the laundry situation on a biking holiday was difficult to manage. The sports package would have taken care of this. Couldn't have it retrospectively which was annoying

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“Absolutely recommended”

For those of you, who are not keen on large hotels - look elsewhere. The hotel is huuuuge, this is mainly due to the connection with the bungalows. I have (completely) consciously stayed in the "old" part, which is connected with the main building via some corridors. We had a room in part, which I … more

For those of you, who are not keen on large hotels - look elsewhere. The hotel is huuuuge, this is mainly due to the connection with the bungalows. I have (completely) consciously stayed in the "old" part, which is connected with the main building via some corridors. We had a room in part, which I can only describe as a tower, as the only way to get there was via a curved staircase. This part is completely not accessible for people in wheelchairs (or even following an injury on the slope). Not sure this is obvious during booking, as we have booked with a travel agency. You also need to be aware of the distance from parking, lobby, ski room etc. It is a trek! So do make sure you grab everything and triple check, as going back will cost you lots of time. Our room was tiny. Although we knew what we were getting from the pics, the reality hit us hard. I think it's because of the layout of the room, the bed being positioned across, making it difficult for two people to walk past each other. The decor is very old and worn, the mattresses are very hard and certainly didn't give me the rest I required. Bathroom, same, is tiny and we actually had to resort to storing our empty suitcases in the bathroom, as otherwise there was no place to put them in the room. That's about the negatives. The lobby area however is lovely, spacious and a pleasure to be in. The food served there is amazing, drinks are ok and I have absolutely loved it. Food served in the restaurant, whether you are in the self-service area or catered for, is absolutely gorgeous. There are the usual salad bars, charcuterie stuff, but also a live-cooking area, I am pretty sure everyone will be pleased, as we travelled with an incredibly fussy 7 year old. But the cherry on the cake is the spa area! It is new, it is lovely, it is functional. The only thing I could complain about is the people, but that's not the hotel's fault, rather poor manners of the guests. It was amazing to spend time alone on the outside terrace in a hot tub, enjoying the night time grooming of the pistes just opposite the hotel. Same from the infinity pool. In terms of location, I think it is OK. You can ski in from the nearby slope, but that is only accessible from the Mottolino ski area. Other than that you have a few minutes to drive, or take the bus - the ski bus stop is just outside the hotel, but haven't used it. All in all, I would definitely recommend, but if you can, try to book in the renewed part of the hotel. It is pricey though, so all depends on your budget.

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“Many good points but some aspects appalling.”

All the staff were first class, from reception to room cleaners. The food however was not. It was often just luke warm and I appreciate that with a very large restaurant and buffet style food, keeping food hot can be tricky, but there are very simple solutions available. The quality and selection o… more

All the staff were first class, from reception to room cleaners. The food however was not. It was often just luke warm and I appreciate that with a very large restaurant and buffet style food, keeping food hot can be tricky, but there are very simple solutions available. The quality and selection of food was generally very good. The hotel itself was very well kept and our rooms cleaned every day. The rooms we were allocated were part of an extension to the main hotel and were called " chalets" and to access them involved going two floors up in the lifts, then along series of corridors then climbing down two flights of spiral stairs to the room. Getting down and up these two flights was very difficult carrying a 20 Kg suitcase. It appeared that, in the event of a fire, the nearest fire escape was two floors up, a very poor design.

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