Albergo Terminus Hotel

“Great Hotel”

We were travelling on a tour with ten other people and this was the best hotel we stayed at by far. Lovely spacious room with lovely linen and partial view of the lake. Large well equipped bathroom with toiletries, bathrobes and even a walk in robe. Good breakfast and close to all restaurants

“No Apology !”

Perfect location Tons of History The hotel is clean and the reception along with the concierge were very accommodating Our breakfast was outstanding with a nice selection of Food Unfortunately, on Friday nite the hotel hosted a Party that was directly below our 3rd Floor Room It started around… more

Perfect location Tons of History The hotel is clean and the reception along with the concierge were very accommodating Our breakfast was outstanding with a nice selection of Food Unfortunately, on Friday nite the hotel hosted a Party that was directly below our 3rd Floor Room It started around 7pm and the high volume noise and partying went on till almost Midnite (5hrs of yelling, screaming and singing) We politely complained twice on the phone (my wife) and then once in person (myself) and they absolutely ‘refused’ to do anything This was unacceptable and showed us that they could not care less about the clients that paid a lot of money to stay in their Hotel Even though the Hotel had many good characteristics…………this Saturday nite experience put a real black mark on our stay only because the General Manager refused to address the situation We do not recommend this Hotel there are others along the main road that you need to consider first before you consider Albergo Terminus We didn’t even get an apology!!!

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“Not a Lake Como view”

Lake Como has been in my dreams for many many years. Unfortunately this hotel was chosen for us as a pre extension for a river cruise we were doing. I had high expectations and they were mostly not met with this hotel. We arrived to hotel at 8:30am after an overnight flight from the east coast of U… more

Lake Como has been in my dreams for many many years. Unfortunately this hotel was chosen for us as a pre extension for a river cruise we were doing. I had high expectations and they were mostly not met with this hotel. We arrived to hotel at 8:30am after an overnight flight from the east coast of United States. Every time we have traveled our room has always been ready. However, this was not the case. Long story short our room was not ready until 2:30 even though there were people checking out from the moment we arrived continually. We even tried to upgrade to any available room and would have paid anything but the staff at front desk was just not nice nor helpful. We went back every 1-2hours as we were exhausted but no room. What is equally annoying as nothing was made available to us. I believe breakfast was being served but that was not offered. Waters were not offered. They did take our luggage but we really wanted to freshen up but could not. There was also a “host” there from our river cruise and he was equally as useless. He did not provide any guidance as to where to go, what to see, so after sitting in lobby for an hour and half we went out and got gelato. Finally when room was available I believe we got worst room, 309, as was next to elevator and view was of an alley filled with garbage and recycling. And yes, very noisy as garbage and bottles dumped throughout night. We tried to change but again staff not helpful. The size of room fine, but shower was all glass with two movable panels so you could not rest against a solid surface, Also hair dryer attached to area by sink was so heavy it was impossible to hold high over head to use. Breakfast buffet was lovely in a garden setting……wish we were directed there while waiting for room. Had dinner and food was good but service was very lacking and disjointed. Location wonderful. I think his could be good hotel but believe wait staff and front desk need better guidance.

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“Great staff”

The staff were extremely helpful and kind throughout our stay. My issue was the condition of the hotel. The bathroom had a strong foul odor coming from the shower. There were a swarm of tiny flies in the room from time to time that they addressed. They did service and clean the room well. But the … more

The staff were extremely helpful and kind throughout our stay. My issue was the condition of the hotel. The bathroom had a strong foul odor coming from the shower. There were a swarm of tiny flies in the room from time to time that they addressed. They did service and clean the room well. But the hotel is very much outdated. Other than that, the hotel is in the best area of Como. You can walk to almost anything and everything.

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