Excelsior Palace Hotel

“Beautiful and regal”

Stunning property with exceptional service. Loved our stay at this magnificent hotel. Walking distance to the town of Rapallo with many eateries, shops and attractions. The accommodations were comfortable. Fantastic breakfast at the restaurant every morning. The views from our balcony were spectacu… more

Stunning property with exceptional service. Loved our stay at this magnificent hotel. Walking distance to the town of Rapallo with many eateries, shops and attractions. The accommodations were comfortable. Fantastic breakfast at the restaurant every morning. The views from our balcony were spectacular.

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“Beautiful Hotel with great location”

We loved everything about this hotel. My wife and I stayed there for 3 nights on a recent trip to Italy. The hotel is beautiful and in a great location. The room was gorgeous with a very comfortable king size bed ( ocean view) with a nice patio to sit in the morning and enjoy a coffee. The pool / s… more

We loved everything about this hotel. My wife and I stayed there for 3 nights on a recent trip to Italy. The hotel is beautiful and in a great location. The room was gorgeous with a very comfortable king size bed ( ocean view) with a nice patio to sit in the morning and enjoy a coffee. The pool / sunning area overlooks the Mediterranean. Weather was beautiful while we were there and enjoyed the view with food and drinks. A great large gym area with modern equipment. The staff at the front desk was amazing and very helpful in directing us to restaurants and things to see in the area. Drove down to Portofino which is a short trip. We had a car, so better to drive than to taxi which would have been somewhat expensive. Be aware of the parking situation if going into Portofino, only one garage to Park in so get there early. We will definitely stay here again when in this area. Highly recommend.

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“5* from a bygone age”

The Excelsior is a hotel I particularly wanted to stay in. Reviews I read were pretty accurate so no surprises. Sadly whilst not uncomfortable the general ambience was not comfortable for me (reminiscent of childhood holidays in a bygone age). Reception and restaurant staff were ruthlessly effici… more

The Excelsior is a hotel I particularly wanted to stay in. Reviews I read were pretty accurate so no surprises. Sadly whilst not uncomfortable the general ambience was not comfortable for me (reminiscent of childhood holidays in a bygone age). Reception and restaurant staff were ruthlessly efficient but not always helpful. We were charged for someone else’s bar bill which was rectified quickly. Angelo however was quite wonderful and brings character which is lacking when he isn’t there. The yacht bar staff were helpful and friendly and the housekeeping staff were delightful and do an excellent job. The views from the sun deck are stunning and afternoons spent next to the sea were the real benefit of staying here (and the Baci biscotti they leave during turn down in the evening!) Our room was a good size, well appointed with a balcony overlooking the car park with a partial sea view. Beds were comfortable and we slept well. The bathroom was in need of refurbishment but acceptable. It is an easy walk into Rapello (apart from the steep hotel drive to climb on return). There was a lot of strutting going on in the hotel by young women with high heels and little dogs and instagrammers were annoying on a couple of occasions. Breakfast however was fascinating for people watching! In summation, it’s a lovely hotel but my expectations were too high partly due to the cost (which may be down to the travel agent tbf) and I was a little disappointed but this was tempered by how good most of the staff were and the position of the hotel overlooking Portofino Bay.

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“Poor value for money”

The old grande dame of Rappallo, we were expecting great things of this iconic hotel on the coast. Indeed the main public rooms are grand and impressive although outside space for sitting was limited. Our room was tiny and ill-furnished, facing the car park, it cost way too much. The food in the re… more

The old grande dame of Rappallo, we were expecting great things of this iconic hotel on the coast. Indeed the main public rooms are grand and impressive although outside space for sitting was limited. Our room was tiny and ill-furnished, facing the car park, it cost way too much. The food in the restaurant was adequate but mediocre, certainly not special. This place s living on past glories and needs to wake up...

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