Palazzo Cicala

“Eccentric but interesting”

In a corner of Piazza San Lorenzo, a short walk away from the Ducal Palace and the piazza de Ferrari, this B&B located within a historic palazzo, is strategically positioned in a quiet but safe neighbourhood. Most of the tourist sights of Genoa (including the waterfront) are within walking distan... more

In a corner of Piazza San Lorenzo, a short walk away from the Ducal Palace and the piazza de Ferrari, this B&B located within a historic palazzo, is strategically positioned in a quiet but safe neighbourhood. Most of the tourist sights of Genoa (including the waterfront) are within walking distance and high-street shopping in the vicinity. While the historic centre tends to be vehicle-free, both the metro and the taxi stands are not too far away. After several memorable stays several years ago, my last visit to this B&B was certainly not the best with a messy check-in experience and rather unprofessional service. This time after several years, with a value-for-money, last-minute booking, late arrival at 9:30 pm and an early check-out the next day, I really didn't know what to expect... However I have to say that although I didn't meet a soul, this visit was far more organised than my earlier (mis)adventure. The host WhatsApped me all the details to access the property (in English and Italian). My entry into the historic palazzo which houses the hotel, was easy and uneventful. Just as informed, I found my keys and reservation details on a vacant reception desk. My room with attached bath, was large, clean, well-maintained and comfortable and despite the lack of observed habitation, although travelling as a single woman, I did not find it unsafe. Checked-out, incident-free after a shower and a good night's rest. While the description of my entry and exit experience may be a bit disconcerting for someone who have never traveled to Genoa or stayed in the B&B, it's also true that I had an unusual schedule. Like many B&B's you won't find a 24-hour, on-site service here (although they do have an emergency contact number for the night), but if you are looking for a quality, mid-budget accommodation in the heart of the historic centre of the city and plan to check-in an an earthly hour, I would recommend this property as a good option. The added authenticity of living in a historic building with modern amenities, in my opinion makes it quite the adventurous, immersive experience!

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“Empty Deserted former Palace!”

Although this was the largest hotel room we have had in our entire trip - the shortfalls of the poor management ruined this. There is no one here EVER! We had no international credit left on our phones and therefore had to email the hosts(?) with any requests/problems. Bathroom had sewrage smell... more

Although this was the largest hotel room we have had in our entire trip - the shortfalls of the poor management ruined this. There is no one here EVER! We had no international credit left on our phones and therefore had to email the hosts(?) with any requests/problems. Bathroom had sewrage smell/ TV didn't turn on/Fridge didn't get cold etc. Managed to find a housekeeper on Day 2 and communicate with pictures about our needs! These are all minor things and the room was clean and pleasant, however people who run accommodation as a business to foreigners MUST be available at some time when things are needed or people have problems. Having no reception ever is not acceptable and this property should be struck off all 3rd party websites so other people don't have to deal with their nonchalant attitude about their accommodation business!

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