Palazzo Firenze By Baglioni Hotels & Resorts

“Excellent and caring staff!”

The staff are even more wonderful than the amenities and the location! Before our arrival, they arranged for tickets to the museums. They advised on train travel from Rome. When my husband suffered a walking injury, the staff got us to a clinic where he received excellent care. They were attentive … more

The staff are even more wonderful than the amenities and the location! Before our arrival, they arranged for tickets to the museums. They advised on train travel from Rome. When my husband suffered a walking injury, the staff got us to a clinic where he received excellent care. They were attentive throughout. Most highly recommended. Perfect spot for a stay in the best city in the world! Thank you!

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“Pleasant Staff, but expected more from rooms”

High-end hotel with wonderful staff - very friendly and accommodating. However, rooms had no comfortable seating areas - basically a bench in front of bed and stiff chair. The bathroom was spacious, however, the shower was smaller than normal - effectively an uncomfortable, small shower, not well … more

High-end hotel with wonderful staff - very friendly and accommodating. However, rooms had no comfortable seating areas - basically a bench in front of bed and stiff chair. The bathroom was spacious, however, the shower was smaller than normal - effectively an uncomfortable, small shower, not well lit and very dated. For the money that was paid, expected more from the room. If staying in Florence again, would seek another hotel (other than pleasant service, no reason to choose hotel) and perhaps closer to the Uffizi Galleries area.

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“Disappointed…”

The fabulous city of Florence⚜️that open-air museum, was the place chosen to celebrate our 20th Anniversary of L🫶VE and happiness. We chose the beautiful Baglioni Santa Croce hotel because we knew the magnificent Baglioni Luna🌝in Venice. The welcome and kindness of the staff was always very profe… more

The fabulous city of Florence⚜️that open-air museum, was the place chosen to celebrate our 20th Anniversary of L🫶VE and happiness. We chose the beautiful Baglioni Santa Croce hotel because we knew the magnificent Baglioni Luna🌝in Venice. The welcome and kindness of the staff was always very professional and very kind; I want to highlight the friendliness Peruvian Housekeeping lady and the Signora colleagues. Also,Daniele, Giovanni, Elena in the restaurant and to Mohamed and the kind team at the desk. Unfortunately, during the week we were there, we found a serious problem in the bathroom with a dangerous leak in the shower and sink. I cannot understand that in a 5 star luxury hotel there are such problems that not only conspire against the happiness of being in the hotel but also with the danger of an accident for the client. On many occasions I complained at the reception and despite the apologies the problem was never resolved even though on 2 occasions I slipped due to the amount of water that flooded around the shower space. Every day I had to put towels to absorb the water that appeared. We thought about changing rooms but since the management who should normally be in the know did not propose anything to us we thought that the hotel was full. At the end of our week at the hotel, the professional Mrs. Dorina, as a gesture of goodwill, eliminated our taxes and 3 bottles of water. It is unfortunate that the manager never came to at least apologize. Ps. I advise future clients to avoid room 204 and the surrounding areas due to the noise caused by the doors in the hallway when passing by the kind house keeping ladies. And, book in advance directly an extraordinary dinner at the fabulous Picchiorri restaurant with Mr. Tomberli. This one does not belong to the hotel even though it is in the same space at the entrance. I wish you enjoy the Faboulous City of Florence ✨

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