Hotel Brooklyn (Ex Lombardi)

“Always will stay here”

Our 3rd time here. 5 minute walk from train station. Wonderful hotel. Great staff. All the main attractions in Florence within a 10 to 15 minute walk. Can’t say enough about the staff. Each time we come they remember us and we get a great big smile. Rooms basic, breakfast continental. They … more

Our 3rd time here. 5 minute walk from train station. Wonderful hotel. Great staff. All the main attractions in Florence within a 10 to 15 minute walk. Can’t say enough about the staff. Each time we come they remember us and we get a great big smile. Rooms basic, breakfast continental. They always offer suggestions on what to do. We have been so lucky as to have coffee offered anytime of day. Best hotel for price and service

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“Good base for exploring Florence and Tuscany. ”

This is our second time staying here. The accommodations are spare but comfortable. You have everything you need because you'll be spending little time in the room. There is so much to do in Florence and the surrounding area and the hotel's location allows you easy access to both the city and the … more

This is our second time staying here. The accommodations are spare but comfortable. You have everything you need because you'll be spending little time in the room. There is so much to do in Florence and the surrounding area and the hotel's location allows you easy access to both the city and the train station for day trips. The real selling point of the hotel is the wonderfully accommodating staff. They were always available and ready to assist. The breakfast was typical continental with coffee (including cappuccino), pastries, fruit and yogurt. All covid precautions were followed by staff and we always felt safe. The cleanliness should also be noted. There is still so much of Florence and Tuscany we'd like to explore I'm sure we will return. When we do we will stay at the Lombardi.

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“Great Customer Service. ”

I didn’t actually get the pleasure of staying here as I missed my flight but the customer service has been in unbeatable. They were on hand to help me with a late check in and they were so emphatic when I had to cancel my booking. If you’re a solo traveller and need an easy stop off I could recomm… more

I didn’t actually get the pleasure of staying here as I missed my flight but the customer service has been in unbeatable. They were on hand to help me with a late check in and they were so emphatic when I had to cancel my booking. If you’re a solo traveller and need an easy stop off I could recommend more.

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“Tiniest shower with curtian touching you while bathing”

Pros: 1) Walking distance to a train station and major attractions 2) Clean (except shower curtain door) 3) Working AC (you have to ask for remote at the front) 4) Spacious room (we had family room for 3) 5) Fridge 6) 24h front desk 7) free designated storage room for luggage Cons: 1) This is the… more

Pros: 1) Walking distance to a train station and major attractions 2) Clean (except shower curtain door) 3) Working AC (you have to ask for remote at the front) 4) Spacious room (we had family room for 3) 5) Fridge 6) 24h front desk 7) free designated storage room for luggage Cons: 1) This is the tiniest shower 1 ever saw in ltaly, like your whole body will be touching curtain door all the time. Yes, you've read it correctly: shower doors made out of the plastic material curtain. There is no way its cleaned or sanitized properly because you can not clean it the same way as a regular glass door with a sponge and of coz they don't put it in the washer machine after each guest. Felt gross while taking a shower. 2) Since it is an old apartment building, you can hear all your neighbors 3) Only 2 big towels and 2 small ones . When I asked for more towels at the front desk and explained the tile floor in the room was freezing ...I've been told I have enough towels, and we're given only 1 extra. 4) It's difficult to use a bidet coz it's so close to a wall. 5) When we said, we would be skipping PAID breakfast in the morning (coz of early train) and asked for water only, they filled our bottles from the sink (although they had big commercial bottles next to it) 6) You have to leave the key with a front desk person EACH time you are going out. This is the most bizarre rule I ever heard.

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