Ac Hotel Firenze By Marriott

“What is up with these people!”

In general, motel is excellent. Wonderful accommodations, pleasant, helpful employees. Rooms are like new with a modern design. Only have one item I am unhappy about. We toured Uffizi, motel hailed a taxi for us. The distance was 2 km, 1.2 miles. Initially, taxi ride was fine until we got to the ar… more

In general, motel is excellent. Wonderful accommodations, pleasant, helpful employees. Rooms are like new with a modern design. Only have one item I am unhappy about. We toured Uffizi, motel hailed a taxi for us. The distance was 2 km, 1.2 miles. Initially, taxi ride was fine until we got to the area of the museum and the taxi driver started driving around in circles, increasing the cab fare. It was real obvious what he was doing as we drove past the museum about three times. As we were getting close to the time of our tour, I asked the taxi driver what he was doing plus said get us to our drop off point as it was getting close to the time of our tour. It was not far so we arrived soon. Meter read 27 euro. I exited the taxi and proceeded to tell the driver in colorful language that any nationality would understand what I thought of him and what he did. I pressed him to tell me what it should have cost, he said 20 euro which I paid. Return trip was 14 euro. When I got back to the hotel there was a man behind the counter, tall with glasses. He told me hotel uses 2 taxi companies, they are contacted using a hand held device which he showed me. When I explained what happened he defended the taxi and said it typically costs 19 euro. So, shame on the taxi driver for what he did and shame on the man behind the counter who defended him. From now on I will use navigation to track the route and I will show the driver what I am doing.

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“Nice Hotel, but Staff Could be Friendlier”

The hotel is about a 15 minute walk from the main train station. It's about a seven minute walk to the Parco delle Cascine. The hotel occupies the city block by itself; it is not connected to other buildings. The room was quite small but well-appointed. The bathroom was quite stylish, with a cl… more

The hotel is about a 15 minute walk from the main train station. It's about a seven minute walk to the Parco delle Cascine. The hotel occupies the city block by itself; it is not connected to other buildings. The room was quite small but well-appointed. The bathroom was quite stylish, with a clear sink. The breakfast buffet was extensive, with juices, fruits, eggs, and meat. I found the hotel staff a bit cold, however. Upon check in I was asked if I wanted to pre-pay for breakfast at a lower rate than I would pay if I just walked into the restaurant. Why would hotels treat guests like that? The check in staff was efficient, but I wouldn't describe then as welcoming. There are probably better options that are closer to city attractions, but this hotel had a good rate.

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“Good hotel with subpar service”

We stayed here for two nights and while the hotel is a typical AC Hotel under the Marriott brand, the service was very disappointing. With the exception of the young man who checked us in (regrettably I did not get his name), the staff at the hotel either seemed bored with their job or was borderl… more

We stayed here for two nights and while the hotel is a typical AC Hotel under the Marriott brand, the service was very disappointing. With the exception of the young man who checked us in (regrettably I did not get his name), the staff at the hotel either seemed bored with their job or was borderline rude. We had a few questions about the local area and other typical tourist type things, and the response we received was always just the bare minimum - hardly with any interest than to answer it with as little enthusiasm as possible. The worst service experience came when we checked out - Carlotta was the staff who checked us out. She barely said one word to us, basically processed the payment and that was it. She was talking to her colleagues, made very little eye contact, did not bother to ask how our stay was or the usual "thank you", etc. We were not expecting to be treated with anything special or as VIPs, but they seemed utterly disinterested in their guests. The service aside, our room was spacious and the property itself is nice, which redeemed our experience overall. The gym is small and the breakfast buffet was average. Whilst not located in the old town centre where the Duomo and most of the tourist attractions are, we enjoyed being a little out of the town centre and more in the residential area. Florence is small, and very walkable, so we walked everywhere. The hotel is about a 20 minute walk to the old town centre so it's close enough to the main sights, but not amongst the hustle and bustle of where most of the tourists are. It's also much cheaper than the hotels in the town centre, so this is something worth considering.

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