Aman Venice

“Modern Comfort Meets Traditional Hospitality”

This place understands what modern travelers need. The tech integration is seamless, but it doesn't overshadow the human element. The staff is incredibly responsive, the rooms are designed for both work and relaxation, and everything feels fresh and well-maintained. The attention to soundproofing a… more

This place understands what modern travelers need. The tech integration is seamless, but it doesn't overshadow the human element. The staff is incredibly responsive, the rooms are designed for both work and relaxation, and everything feels fresh and well-maintained. The attention to soundproofing and bed quality shows they

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“Where Attention to Detail Meets Genuine Care”

What makes this place special isn't just the pristine facilities or the comfortable beds - it's the soul. You can feel the pride the staff takes in their work, from the meticulously maintained gardens to the spotless fitness center. The breakfast chef remembers your coffee preference, the housekeep… more

What makes this place special isn't just the pristine facilities or the comfortable beds - it's the soul. You can feel the pride the staff takes in their work, from the meticulously maintained gardens to the spotless fitness center. The breakfast chef remembers your coffee preference, the housekeeping staff arranges your personal items with respect, and the front desk greets you by name. It's these small touches that create lasting impressions

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“Masterclass in Hospitality”

Walking into this hotel feels like entering a carefully curated space where every detail serves a purpose. The staff moved with quiet efficiency, anticipating needs without being intrusive. The room's layout was intelligent, making excellent use of space while maintaining an open, airy feel. The ho… more

Walking into this hotel feels like entering a carefully curated space where every detail serves a purpose. The staff moved with quiet efficiency, anticipating needs without being intrusive. The room's layout was intelligent, making excellent use of space while maintaining an open, airy feel. The hotel's restaurant became our favorite dining spot in the city

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“A "Just Okay" Stay in Hotel That Probably Could Be Wonderful”

We capped off 10 days in Italy at the Aman Venice, and we had high hopes. Most of our expectations were met, but there are a few items that were sorely disappointing, so it's tough to say that, overall, we found the experience worth the money. Let me start by saying this: The level of service in … more

We capped off 10 days in Italy at the Aman Venice, and we had high hopes. Most of our expectations were met, but there are a few items that were sorely disappointing, so it's tough to say that, overall, we found the experience worth the money. Let me start by saying this: The level of service in the hotel generally is top-notch. We were greeted by the general manager on arrival and there was always someone there to open a door or offer assistance. Kudos for this. The hang-up is this: Our room (the basic level bedroom--number 3) was not really *in* the Palazzo. It was, in a literal sense, but it was down an outdoor corridor on the first (lobby) floor and, unfortunately, one door down from the public bathroom. (Room 3 is also accessible by walking through a lobby gift shop, not really what I consider a prime location.) The room was spacious and well appointed, but wholly devoid of any Venice-specific detail. (There were what appeared to be historic brick columns, but we could have been in an New York City loft, or anywhere really.) What had been advertised has having a view of the private garden "below" (alongside a picture of a bed next to a large sunny window) was not what we encountered. The windows in our room were small and situated at the top of the wall, giving the impression that we were not looking down at a garden, but instead that we were in a subterranean bunker. Our wifi signal likewise suggested we were in a bunker--it was spotty even within the confines of our room. This, along with all of the lack of privacy that comes from being on the lobby floor, next to the only public bathroom on the floor, and the noise of people coming and going. I get it. You get what you pay for, and we did not spring for a suite, so maybe we shouldn't complain. But shouldn't the room at least fit the description advertised by the hotel? At very least, the hotel should clarify that these rooms are on the lobby level and, as a result, are not private and secure from non-guests coming and going. Back to not being "in" the Palazzo -- because of the strange location of our room, we literally entered the hotel three or four times. And the hotel is where all of the beautiful and historic details and (I assume, privacy) are. Instead we came and went thru the back entrance to the property which was directly next to the door to the public bathroom next to our room. We would have been more understanding had we not booked a room that included a guaranteed category upgrade if available. I presume the hotel will respond and say that the upgrade offer was only one level, and the level directly above us was full. But the hotel had availability the entirety of our stay, so why not allow us to stay in a nicer, empty room? Or upgrade someone else and let us have their room? I don't expect or feel entitled to upgrades ever, but I do a bit more when they are offered as part of the rate package and, in this case, we were on our honeymoon. Seems like an exception to normal policy could be made. (Speaking of rate packages, ours came with a free 30-minute spa treatment for each guest. But the kicker is that the spa is open odd hours during the day (basically between prime lunchtime and until early evening), so it was never open when we woke up or returned to the hotel after exploring for the day. We tried to take advantage of this perk but could never find time when the spa was open to tell us our treatment options. And no one offered to coordinate this for us.) The other issue: When I stay at a high-end hotel with a nice bar, I expect to be given some preference for space in the bar. Not like kicking anyone out of their seats, but I expect the hotel to make some accommodation so I can have a drink. When we arrived at Aman, our room was not ready and we were invited to wait in the bar. But 20-30 minutes passed and no one waited on us (we were seated but no one came to take our order and there did not appear to be a bartender on duty). By the time someone came over to take our order, another person came to find us and told us our room was ready -- no drink. Twice during our stay we returned to the bar to have a drink, and twice we were turned away. The bar wasn't full, but we were told spaces had been reserved by people who were not staying in the hotel. For a bar that simply didn't seem to be all that in demand during our stay, we certainly felt unwelcome and unimportant. No one ever asked to find a space for us, to have us come back at a later time, or to do anything to address the situation. We were in Venice during low season, and our rate reflected it. Perhaps that somewhat explains our experience. But I certainly wouldn't pay high season rates at the Aman for the experience I had, which I would describe overall as uneven. Terrific service is awesome, but most of the hotel experience is room, and I just don't feel that our room (aside from being large and well appointed) was what was advertised. As for the hotel, it's certainly nice, but given the location of our room, it didn't matter--we were never in it. A bit of a let-down to cap off a honeymoon, but Venice is wonderful and hotel gripes aside, it was wonderful to visit the city.

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