Leonardo Plaza Hotel Jerusalem

“Great customer care!!!!”

Outstanding customer care! We had a family trip. We had four rooms and everyone arriving at different times!!! The staff went out of their way to make sure we could have rooms earlier and all needs met. The location of the hotel is so convenient! Breakfast is amazing!! Rooms were clean! Overall … more

Outstanding customer care! We had a family trip. We had four rooms and everyone arriving at different times!!! The staff went out of their way to make sure we could have rooms earlier and all needs met. The location of the hotel is so convenient! Breakfast is amazing!! Rooms were clean! Overall we were quite pleased.

less

“Amazing vacation !”

Wow! It was amazing! The food, the room, the pool and the service. I would like to thank Ortal the hotel manager! she was so nice and helpful! Thank you so much!! We will be back! I recommend to take the dinner at the balcony. It was a great and tasty experience.

“5 stars promised , 4 stars delivered”

I'm gobsmacked to think that some visitors have such an elevated opinion of the Leonardo Plaza situated near King George Street Jerusalem , maybe there are two such hotels sharing the same cosmic address !!. My wife has always wanted to visit this particular hotel , because of all the rave reviews… more

I'm gobsmacked to think that some visitors have such an elevated opinion of the Leonardo Plaza situated near King George Street Jerusalem , maybe there are two such hotels sharing the same cosmic address !!. My wife has always wanted to visit this particular hotel , because of all the rave reviews about it , but the reality we encountered , was not the reality promised Beyond the promise of glatt kosher " cuisine" , and the location within 100 metres of the Jerusalem Great Synagogue , there is literally nothing outstanding about this hotel , listed as a 5 star " attraction" .The room chosen for us , 2011, was next to the lifts/elevators in a hotel that barely seemed half full , just saying !!. The food at dinner barely attained a four star rating compared with other hotels I have visited , and I found myself gorging on water melon to compensate for the lack- lustre evening desserts .Hot , fresh , Pizza at breakfast one morning , cold pizza the second , then there were the so-called fresh fruit juices (at breakfast ) , DISGUSTING !!!!- why wasn't there an orange squeezer available , so that the clientele could actually see what was going into their glasses !!. No microwave oven for young parents to heat up baby food , no vegan food that I could see , and the food identification labels , when they were put out, looked as tired as some of the salads . At breakfast , The hot beverage machine that churned out various versions of coffee and the like , produced various liquids that were barely tepid , and literally had to be drunk on the spot, before they became cold . There was one shining light of sanity in the dining room , namely Ali G , the ( evening) restaurant manager , who worked with a skeleton staff of waiters ,who were masters of multi-tasking - Ali G , I salute you !!! . No evening entertainment , NOT EVEN a solitary piano player in the lounge to lift the spirits of folk who had been fooled by the promotion of the "Old City with the Western Wall is just 15 minutes on foot from the hotel." LOL !!! - I am a strong walker , and even with angels pushing me , I would find it hard to accept THAT challenge !!!! DO NOT ACCEPT ROOMS NUMBERED 6,8,10 OR 11 , BECAUSE OF THEIR LOCATION NEXT TO , OR ADJACENT TO THE LIFTS/ELEVATORS - don't say you weren't warned !!. I took MANY pictures during " my " two day stay at the Leonardo Plaza , but I am posting only ONE picture , namely that of Ali -G the ( evening) dining room manager

less