The Shelbourne, Autograph Collection

“WOW just Wow”

What can I say from the location to interior it was excellent, the staff were (are) amazing. It does exactly what it sets out to achieve, to leave a long lasting great impression. From the moment we pulled up outside to when we left, we had the most wonderful time. we can't wait to return.

“Service beyond compare!”

GAs non-Irish and not familiar with the area we had to park a couple of blocks away. The concierge desk helped get us a bellman who walked back to car with us and drove the car to hotel! It took a while but he was wonderful. Young man from Spain. His name may have been Michael. The staff were ever … more

GAs non-Irish and not familiar with the area we had to park a couple of blocks away. The concierge desk helped get us a bellman who walked back to car with us and drove the car to hotel! It took a while but he was wonderful. Young man from Spain. His name may have been Michael. The staff were ever so helpful and anticipated your needs. Wish we could have stayed longer.

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“Great time at the Shelbourne!”

The Shelbourne is undoubtedly a stunning hotel, offering a grand and welcoming atmosphere upon arrival. We visited iduring some holiday festivitues , and the hotel was quite busy. I had reserved two rooms for three nights. At check-in, my Bonvoy status was not acknowledged and rooms not upgraded (… more

The Shelbourne is undoubtedly a stunning hotel, offering a grand and welcoming atmosphere upon arrival. We visited iduring some holiday festivitues , and the hotel was quite busy. I had reserved two rooms for three nights. At check-in, my Bonvoy status was not acknowledged and rooms not upgraded (guessing due to high occupancy) My room was situated next to the elevator and it could be quite noisy. While the rooms are somewhat dated, they are tastefully appointed. Although the carpet showed some wear and the climate control system was outdated, excellent housekeeping, comfortable beds and linens, and luxurious pillows made up for these minor drawbacks. The bathroom also had instant hot water. During our stay, the hotel experienced a widespread issue with key cards. My room key failed to work on both the first and second days, and this problem also affected the elevators. I had to visit the front desk several times for reprogramming. This was an annoyance. Despite upgrading to higher-speed internet, the download speed was disappointingly slow, at just 10mbps. Saturday morning breakfast was chaotic. We arrived at 9:30 and were asked to wait in a charming room next to the large Christmas tree until our room number was called. After waiting over an hour, it seemed there was no clear system for managing the waiting list. A few highlights: Michael, the bartender at the upstairs bar, was fantastic, and the cozy ambiance there was a great touch. Eva from Concierge was exceptional, arranging a wonderful reservation for us at a fantastic off-site restaurant. The subsequent breakfasts were much smoother, with excellent service and a great variety of food. The holiday decorations throughout the hotel were beautiful. The location cannot be beat - right across St. Stephen's Green and walking distance to many sites, restaurants and shopping. Like any large hotel, the Shelbourne faces its share of challenges. However, the outstanding service and the wonderful staff made our stay at this grand, historic hotel a memorable and worthwhile experience.

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“Not great service for a five star Hotel”

The Hotel reception after renovation: simple seats and not a relaxing area for welcoming guests. One had to stand as a few seats and then retire to bedroom as not as welcoming as expected. No water or welcome drinks as no space for them. Breakfast experience really bad as we had to wait 2 hours t… more

The Hotel reception after renovation: simple seats and not a relaxing area for welcoming guests. One had to stand as a few seats and then retire to bedroom as not as welcoming as expected. No water or welcome drinks as no space for them. Breakfast experience really bad as we had to wait 2 hours to be seated nd that meant eating at 11:30. They had the front area in the bar and father on tea room to use but chose not to. All bars were full daily with none residents which meant we had to walk to street bars in evening for night cup. ( after dinner drinks) Bedrooms very comfortable. We were offered a free meal on return!

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