The Clarence

“Stayed here while attending Nick Cave concert”

I rarely write reviews but stayed at this Hotel last week and it was simply an amazing experience. The service from Reception and the bar, whilst very professional was also super friendly and fun and the room was simply immaculate. The staff could not have been more accomodating and the cleanliness… more

I rarely write reviews but stayed at this Hotel last week and it was simply an amazing experience. The service from Reception and the bar, whilst very professional was also super friendly and fun and the room was simply immaculate. The staff could not have been more accomodating and the cleanliness throughout the Hotel was striking. There's a chilled out vibe that is refreshing and quite contrary to the stuffy sameness of so many hotels nowadays. The views overlooking the Liffey are stunning and you simply couldn't have a better location in downtown Dublin City. If you are looking for a genuine old school Dublin welcome albeit in a modern chic Hotel I highly recommend. 5 Stars

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“Penthouse paradise”

I wanted to express my deepest gratitude for the exceptional experience my family and I had at The Clarence Hotel while celebrating my daughter’s 18th birthday. The entire stay, from the moment we arrived until the moment we departed, was truly unforgettable and exceeded every expectation. The Pen… more

I wanted to express my deepest gratitude for the exceptional experience my family and I had at The Clarence Hotel while celebrating my daughter’s 18th birthday. The entire stay, from the moment we arrived until the moment we departed, was truly unforgettable and exceeded every expectation. The Penthouse Suite was nothing short of spectacular. It offered an abundance of space that allowed us to host our celebration comfortably while still maintaining a sense of luxury and intimacy. The décor was sophisticated yet welcoming, and it felt as though every detail had been thoughtfully considered. The layout of the suite made it a perfect venue for our gathering, with everything we could possibly need to make the day special. Everyone who attended was amazed by the sheer elegance and functionality of the suite, and the atmosphere created by the stunning design made the celebration all the more memorable. The views from the Penthouse were simply breathtaking. Watching the lights of Dublin and the River Liffey from the terrace added a magical quality to the evening. The suite’s outdoor space offered a tranquil retreat while still being connected to the vibrant energy of the city. It was a true highlight and left a lasting impression on all of us. The suite’s amenities were second to none, enhancing every aspect of our stay and ensuring our comfort and convenience throughout. One point I would like to raise is that the promotional photos and materials for the Penthouse Suite, and even the hotel as a whole, do not do it justice. They simply cannot capture the experience of actually being there. The beauty, grandeur, and ambiance of the suite and the hotel far surpassed what is depicted online. Updating the promotional materials to better reflect the true brilliance of the Penthouse Suite would undoubtedly entice more guests to experience this incredible offering. The hotel itself radiated charm and warmth. The ambiance was effortlessly cool yet unpretentious, striking a balance that felt luxurious without ever being intimidating. From the moment we walked through the doors, we felt welcomed, relaxed, and entirely at ease. The thoughtful design and unique vibe of the hotel created an inviting atmosphere that perfectly complemented the celebratory mood of our visit. The staff were exceptional in every way. Their professionalism, discretion, and attentiveness were unparalleled. They handled every query with ease and made every effort to ensure that the surprise element of the birthday was maintained flawlessly. Their warm and friendly approach added a personal touch that made us feel genuinely cared for. It was evident that the staff enjoy working at The Clarence, and their enthusiasm and dedication enhanced the overall experience. The staff were always available with helpful advice, but their presence was never intrusive—a delicate balance they managed perfectly. For my daughter, this celebration was a dream come true. Having had the privilege of staying in many esteemed hotels across the world, she declared this to be her best experience yet. She described the day as the best of her life, which is no small praise and a testament to the effort and care that went into making our stay so special. For me, seeing her joy and excitement made the occasion truly priceless. Thank you, The Clarence, for creating such a memorable experience for my family and for ensuring that this milestone celebration was perfect in every way. Your hotel, your suite, and your team went above and beyond, and I will be recommending you to everyone I know. We look forward to returning in the future and reliving the magic of this unforgettable stay.

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“Overall poor customer service.”

Arrived on Monday 9th and booked into our room. The first impression was very average. The staff were un-accommodating with no welcome and simply mumbled and passed us our keys. First impression was poor and was very evident the staff had not customer service training or experience. Got to our … more

Arrived on Monday 9th and booked into our room. The first impression was very average. The staff were un-accommodating with no welcome and simply mumbled and passed us our keys. First impression was poor and was very evident the staff had not customer service training or experience. Got to our room and all seemed nice and clean. Went out for dinner and came back to the room boiling hot around 11pm. I called reception and was told to open the window or turn the radiator down. The Window would only open a couple of inches max and the radiator was broken so could not turn it down. The next morning I woke up and realised the kettle was broken. The safe wouldn’t reset and the bathroom sink was full of water as the plug was broken. I spoke to reception and they swapped my room. Again no apology but just gave me new room keys and a couple of vouchers for a free glass of Prosecco. Day 2 we went out and returned at 7.30pm to the room still not cleaned. Bed not made and wet towels still on the floor. I called reception and again was met by a member of staff who offered no explanation or apology and just put me through to housekeeping without even saying they would do this I wa spit on hold and next thing had a new person on the phone. They said I should have left the door tag out to say “clean the room” this was not explained I check in. We went out for dinner at returned at 11.30pm. The room was clean and fine this time. However, there was an event on the same floor and the noise was horrendous. 2.30/3.00am I finally managed to sleep due to the noise of music and drunk people shouting in the corridor outside the door in the corridor. Till 5am all I could hear was furniture being moved around. It must be said the hotel itself was lovely and clean in general. But the staff lacked any form of customer service skills. It is 100% not a boutique hotel if allowing parties till 2.30am and residence err unable to get any sleep. We paid a lot of money for my 50th birthday and despite a great location the experience was massively disappointing and not what we expected.

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