Castletroy Park Hotel

“Exceptional hotel, wonderful staff, great value.”

Wonderful hotel with exceptional staff. We visited from England and stayed three nights in the hotel. Our experience from the minute we arrived was nothing short of excellent. Not just efficient, but staff were so welcoming and friendly. Throughout our stay, nothing was too much trouble. Our roo… more

Wonderful hotel with exceptional staff. We visited from England and stayed three nights in the hotel. Our experience from the minute we arrived was nothing short of excellent. Not just efficient, but staff were so welcoming and friendly. Throughout our stay, nothing was too much trouble. Our room was lovely. It was fully accessible, as requested. Its location right near the lifts was perfect from my elderly mother. The beds were super comfortable and the room lovely and dark thanks to heavy curtains. Robes, slippers and Elemis toiletries provided. The lobby / lounge common areas had plenty of stylish, comfortable seating. We ate in the hotel each evening. The menu had plenty of choices and the food was excellent, with generous portions. I must mention the chowder which was sooo delicious! But it was the staff that really made our stay so pleasant. A shout out to Cyril, the manager who was ever present, genuinely interested in guests, getting involved with staff and tasks himself. It was clear he runs a happy ship. Indeed, when we mentioned this to one of the staff she commented that she really looked forward to coming to work. To name check a couple of others: Niall & Jack in the bar/restaurant, who looked after us. And a special mention for Kevin, the concierge who really went above and beyond to help. All in all a wonderful experience. I look forward to returning sometime next year.

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“Hospitality Excellence: sets the standard for others to follow.”

This was our first time staying in the Castletroy Park Hotel, and after our two night stay were blown away by the amazing service from a truly amazing team. We were meeting up with relatives who had flown from UK the previous evening, and had planned to meet for breakfast. The hotel is a short dis… more

This was our first time staying in the Castletroy Park Hotel, and after our two night stay were blown away by the amazing service from a truly amazing team. We were meeting up with relatives who had flown from UK the previous evening, and had planned to meet for breakfast. The hotel is a short distance from the M7 motorway and very easy to access. We arrived at about 9.00 am, and decided to ask at reception about what time our room might be ready. Caroline was really friendly and after a moment told us that there had been a cancellation and our room was ready! What a nice surprise. This set the tone for our entire stay. Our room was very clean and bright, had a mini fridge (with a large bottle of chilled water), and plenty of storage space, both in the wardrobe and several drawers. There were robes & slippers, and the lovely bathroom had Elemis toiletries. After unpacking, we made our way to the restaurant for breakfast. Carol was very welcoming, and was very helpful. When we had breakfast on the following two mornings, Carol was equally friendly and went out of her way to ensure we had everything we needed. On both days we had tea/coffee with scones and delightful cakes. There are several types of seating areas throughout the lobby and even a simple snack such as this is made to feel like a special occasion. On both nights we ate in the hotel restaurant where we found a wide choice on the menu with all dishes being perfectly cooked, generous portion and served by wonderful staff. It is the staff who make the Castletroy Park Hotel so memorable. Every member of staff was a pleasure to deal with, nothing was too much trouble. The hotel's General Manager ,Cyril, was very active in mingling with guests, and had no trouble in taking food orders, clearing tables, etc and was a pleasure to meet. Clearly the staff take a great pride in their work, and having stayed in a great many hotels, I can honestly say that the team at the Castletroy Park Hotel are amongst the best we have ever had the pleasure of meeting. As well as Caroline (reception) and Carol (restaurant), Niall and Jack in the bar stand out for really going the extra mile: friendly, helpful and efficient. A special word for Kevin (Concierge) who made sure we had a nice table, that we had everytginh we needed. In short, Kevin treated us like royalty! A big thank you to everyone at the Castletroy Park Hotel. We look forward to seeing you soon.

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“Hotel recommended”

Lovely hotel. Very clean, comfy beds (which I usually prefer my bed so is saying a lot). We're given a superior executive suite...coffee machine...slippers...gowns etc all in it which was fab. Room was dark to sleep which was great. Shower...so-so (which wouldn't put me off coming back in any way)… more

Lovely hotel. Very clean, comfy beds (which I usually prefer my bed so is saying a lot). We're given a superior executive suite...coffee machine...slippers...gowns etc all in it which was fab. Room was dark to sleep which was great. Shower...so-so (which wouldn't put me off coming back in any way). Two small things...firstly is that our room looked like it could be an adjoining room if you needed it to be which might have been why we could hear our neighbours conversations very clearly. So we woke when they came to bed that night as we heard them coming in and talking but luckily we easily went back asleep and it didn't wake the baby. Secondly, when we got to the hotel and came in the back entrance and up to recwption, there was a wedding on and we were kind kf landed in the middle of it which was odd. Again. Wouldnt be a deal breaker for me amd I would recommend thia hotel and will return. Food in the restaurant was lovely and the staff were very nice.

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“Weekend - Just ‘okay’…”

The hotel is well located. There was plenty of parking (weekend), not sure does this differ on week days. The food was very nice and was very well presented. The cocktails were also great too and super tasty! We dealt with a very pleasant youngish bar man whom was very cheerful and attentive at… more

The hotel is well located. There was plenty of parking (weekend), not sure does this differ on week days. The food was very nice and was very well presented. The cocktails were also great too and super tasty! We dealt with a very pleasant youngish bar man whom was very cheerful and attentive at the bar to customers, the rest unfortunately were not so attentive! I see the hotel is rated 4 star…. In comparison to most 4 star hotels I have stayed in throughout Ireland, I felt this hotel is very much on the worn side.. the floors - carpets looked unclean in bar/foyer/hallways. The bathroom / sink unit was discoloured. There was a black mark on one of the cushions that was placed front facing on one of the beds in the room. The front doors of bedrooms were very badly marked/scratched, one of the first things that caught my attention. The bed was extremely comfortable and we had a good nights sleep! The lady at reception was quite abrupt and felt staff in general weren’t all that polite nor friendly - (was snapped at for asking for a table at the bar by a waitress who said ‘I’m busy right now’ and continued to walk on. Never reappeared to allocate us a table! Thank goodness for the lovely bar man who reached out to floor staff to get us a table! There was nice seating thought out the foyer/ bar to sit afterwards with drinks. Empty glasses at tables were building up, and partner brought ended up bringing glasses to bar.. Could see the build up of glasses on a number of tables, in particular with a party nearby! This may have been due to a shortage of staff however. Given the above experience - we will not be returning any time soon.

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