Sari Pacific Jakarta, Autograph Collection

“Continue service that satisfies guests.”

The service at the Pacific Lounge was very impressive with the hospitality and service by Mbak Suci & Mas Budi. Suggestion, for outdoor (smoking) areas, provide a fan so it doesn't get too hot. Also, food dishes should be balanced between sweet and not sweet. Because there is a tendency that doesn'… more

The service at the Pacific Lounge was very impressive with the hospitality and service by Mbak Suci & Mas Budi. Suggestion, for outdoor (smoking) areas, provide a fan so it doesn't get too hot. Also, food dishes should be balanced between sweet and not sweet. Because there is a tendency that doesn't like sweets. Thank You

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“Exec Lounge at the Pan Sari Pacific is Tops!”

Stayed at the Pan Sari Pacific Hotel in Central Jakarta for 10 days - it's a wonderful hotel, I highly recommend. The Hotel is located next door to Sarinah Mall, and a few walkable blocks from Plaza Indonesia with a subway stop out front. While they are in the midst of renovation, noise was entir… more

Stayed at the Pan Sari Pacific Hotel in Central Jakarta for 10 days - it's a wonderful hotel, I highly recommend. The Hotel is located next door to Sarinah Mall, and a few walkable blocks from Plaza Indonesia with a subway stop out front. While they are in the midst of renovation, noise was entirely isolated to a few floors they closed and to be honest, it didn't impact the remainder of the hotel. Particularly nice was the service in the executive lounge on the 18th floor - Cahya and Frida go above and beyond in their service at high tea (2-4p) and later in the evening at the happy hour drinks and buffet. Great chioce!

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“Nice short staycation. The service is much improved after joined the Autograph Collection and Marriott Bonvoy.”

Things we like : - Great location as the hotel located at the main road, near to many main attractions in Jakarta like National Monument, Sarinah, Sabang street food, etc. - Located in Thamrin street where there is car free day every Sunday morning. - Room is spacious as we booked Pacific Suite w… more

Things we like : - Great location as the hotel located at the main road, near to many main attractions in Jakarta like National Monument, Sarinah, Sabang street food, etc. - Located in Thamrin street where there is car free day every Sunday morning. - Room is spacious as we booked Pacific Suite with nice view from 16th floor (we requested for higher floor) - We enjoyed afternoon tea at Executive Lounge from 3-5 PM and Evening Cocktail from 6-8 PM with variety of food and snacks. - The variety of breakfast menu and taste also good - Thank you for some service recovery provided as we complained for some dissatisfaction from the hotel. Service recovery provided included fruit and cake in the room, late check out until 5 PM. - Thank you to Mr. Deny who already attended us and took time to ask how’s our stay. Compliment also to Ms. Anisa at the Lounge who already served us. Things we didn’t like : - No dedicated swimming pool for kids - No kids club or kids activity during our stay - The pool is open until 9 PM but no staff available around the pool and it’s needs more light - AC was not cold in the room. We didn’t complain as my kids already tired. We only complained the next day, after the technician came and fixed the AC it’s better. - Requested the room facing the street but it’s not available. The room given was facing the other side.

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“Hotel under renovation! ”

Stayed 2 Nights. Arrived late, but was not given an upgraded room despite platinum status. The 8th floor room faced East away from busy Thamrin road. There was drilling and knocking sounds during the day due to renovation which I wasn't informed of when I booked it. Breakfast in the restaurant o… more

Stayed 2 Nights. Arrived late, but was not given an upgraded room despite platinum status. The 8th floor room faced East away from busy Thamrin road. There was drilling and knocking sounds during the day due to renovation which I wasn't informed of when I booked it. Breakfast in the restaurant on lobby level was extensive but average. They had local stuff not usually found in an international hotel, like Jamu Drink and Sop Buntut. Access to the pool was via lobby, which was odd. Lounge only opens from 2pm onwards. I stayed in a renovated room, which was comfortable. Hot showers, cold AC, strong WiFi. Staff i met were friendly.

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