Description
Facilities: The hotel has a lift and features 385 rooms. The reception desk is open round the clock. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests… more
Meals: Various dining options are available, including a restaurant with air conditioning, a dining room, a café and a bar. Bed and breakfast is offered as a catering option. A delicious breakfast is an excellent reason to rise and shine. At lunch and dinner, guests can order dishes à la carte or choose a set menu.
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- Entertainment
- Entertainment
- Club
- Pool table
- Games room
- Shops in hotel
- Aerobics
- Dance hall
- Parking
- Parking
- Parking near the hotel
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Kids´ club
- Breakfast room service
- Room service
- Safe
- Iron
- Newspapers
- Car hire
- Cash machine
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Wake-up call
- Sale of tickets
- Gardens
- Public bathroom
- Terraces
- In-room babysitting service
- Hairdressers / Beauty salon
- Coffee machine
- Security service
- Microwave
- Coffee maker
- Hair dryer
- Banquet and event room
- Medical service
- Wedding service
- Postal service
- Cloakroom
- Kids´ playground
- Play area
- Babysitting service
- Poolside huts
- Pool with slides
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Restaurant guide
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Sauna
- Jacuzzi
- Bars
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Swimming pools
- Full spa
- Recreational area
- Children’s pool
- Sunbeds
- Umbrellas
- Other
- Air conditioning
- Additional services
- Laundry service
- Daily room cleaning
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Activities
- Tennis court
- Water park
- Table tennis
- Golf course
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 2.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 17
- Deposit:
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- General
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- Administration fee
Good to know
About the deposit
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Excellent
Based on 938 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in a quiet and peaceful area
Showing 5 featured reviews out of 938 TripAdvisor reviews
B
Beyond M
03/12/2024
“Very good experience”
The location is really good! All staff are so approachable and nice to offer help! In room dining also provides the typical and traditional local satay! I love it so much! I’ll definitely come back to stay in this hotel in the near future! I feel that the staff have the purest smile and make me hea… more
G
galanganarchi
21/11/2024
“Beyond Great Service & Value of Shangri - La Hotel Surabaya”
Staying for a short bussiness trip in this hotel, smoothy handle by helpful staff during check in with Mr Dimas. Unfortunately during my stay i was experience losing my bag when i arrived at the hotel, i just ask the front office team Mr Dimas to check a video recorder during my arrival to make sur… more
0
09913010789
22/10/2024
“Magnificently”
Honestly said that this hotel its perfect from everywhere in surabaya about service and convenience. All the staff are always greet wherever you passing by hotel around, the lobby are huge and the service are splendid and remarkable, thank you Agustina, male senior staff lobby reception on the day … more
B
Bevanchen14
Singapore, Singapore
24/09/2024
“Comfortable Experience”
The room was comfortable, and amenities was well set about in the room. It provides a warm and relaxed environment to rest in. The breakfast spread was well proportioned and covers the international spectrum. Recommended for anyone who wants to have a cozy environment to rest in.
T
Tin C
Nusa Dua, Indonesia
17/11/2024
“Honest review of Shangrila Surabaya”
I hope senior management have attention on below: The gym is getting old and equipment needs to be updated to follow other shangrila and local hotel like Westin. Beside from equipments, the temperature of gym is way to high and air conditions does not work probably. All our visitor often complain… more
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