Description
Facilities: The hotel has a lift and features 385 rooms. The reception desk is open round the clock. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests… more
Meals: Various dining options are available, including a restaurant with air conditioning, a dining room, a café and a bar. Bed and breakfast is offered as a catering option. A delicious breakfast is an excellent reason to rise and shine. At lunch and dinner, guests can order dishes à la carte or choose a set menu.
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- Entertainment
- Entertainment
- Club
- Pool table
- Games room
- Shops in hotel
- Aerobics
- Dance hall
- Parking
- Parking
- Parking near the hotel
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Kids´ club
- Breakfast room service
- Room service
- Safe
- Iron
- Newspapers
- Car hire
- Cash machine
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Wake-up call
- Sale of tickets
- Gardens
- Public bathroom
- Terraces
- In-room babysitting service
- Hairdressers / Beauty salon
- Coffee machine
- Security service
- Microwave
- Coffee maker
- Hair dryer
- Banquet and event room
- Medical service
- Wedding service
- Postal service
- Cloakroom
- Kids´ playground
- Play area
- Babysitting service
- Poolside huts
- Pool with slides
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Restaurant guide
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Sauna
- Jacuzzi
- Bars
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Swimming pools
- Full spa
- Recreational area
- Children’s pool
- Sunbeds
- Umbrellas
- Other
- Air conditioning
- Additional services
- Laundry service
- Daily room cleaning
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Activities
- Tennis court
- Water park
- Table tennis
- Golf course
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Minimum registration age without supervision
- 17
- Deposit:
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- General
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- Administration fee
Good to know
About the deposit
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Excellent
Based on 938 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
Showing 5 featured reviews out of 938 TripAdvisor reviews
0
09913010789
22/10/2024
“Magnificently”
Honestly said that this hotel its perfect from everywhere in surabaya about service and convenience. All the staff are always greet wherever you passing by hotel around, the lobby are huge and the service are splendid and remarkable, thank you Agustina, male senior staff lobby reception on the day … more
B
Bevanchen14
Singapore, Singapore
24/09/2024
“Comfortable Experience”
The room was comfortable, and amenities was well set about in the room. It provides a warm and relaxed environment to rest in. The breakfast spread was well proportioned and covers the international spectrum. Recommended for anyone who wants to have a cozy environment to rest in.
C
Curious813550
17/09/2024
“Excellent service”
Kudos to Surabaya Shangri la hotel LeveL 12, club Lounge.Mrs Sania,Agita,Siti Aishah and Mr Agnes,Efan and Warren for their excellent service to me & my wife. I hope Shangri la hotel GM give them the reward for their extraordinary service from sincerely jaffar & Alijah Rm no #611
T
Travel R
05/09/2024
“Great hotel with excellent amenities”
The Shangri La is a jewel of a hotel in Surabaya. There aren't too many choices for travelers in Surabaya looking for a 4-5 star hotel, and the Shangri La is one of those few. The quality of the rooms, the staff and the available amenities are superior to other hotels nearby. Given the superior qua… more
A
Ara47
Singapore
03/09/2024
“Excellence and true hospitality in Surabaya”
I recently visited the hotel, having last been there over 18 month ago, and was impressed by all aspects of the visit. It was quite good before but this time it was faultless, with particular improvements in the food quality and choice in the excellent buffet. The staff are fantastic being well tra… more