Mutiara Bali Boutique Resort Villas & Spa

“Lovely stay”

We stayed in the Deluxe Twin room and really liked it - the bathroom was huge and lovely and our room opened up onto the pool and location is walking distance to the shops/restaurants within a few minutes. The communication with the reception/room service is all done via WhatsApp which was handy. … more

We stayed in the Deluxe Twin room and really liked it - the bathroom was huge and lovely and our room opened up onto the pool and location is walking distance to the shops/restaurants within a few minutes. The communication with the reception/room service is all done via WhatsApp which was handy. The staff were all friendly and lovely and the other customers staying were generally respectful and quiet. The aircon in our room was awesome - it was always like a fridge in the room when you keep the bathroom door closed (as its open air). Most of the time, we had the main pool to ourselves which was nice and super relaxing.

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“A lovely quiet villa close to amenities. Would stay again!”

We stayed in one of their 1 bedroom villas. It was a good experience. Staff are always so nice and pleasant to deal with, nothing it too much problem. The villas are generally ok and well appointed. The bed is huge and comfortable (a bit too firm for my spouse). The bathroom is well appointed and… more

We stayed in one of their 1 bedroom villas. It was a good experience. Staff are always so nice and pleasant to deal with, nothing it too much problem. The villas are generally ok and well appointed. The bed is huge and comfortable (a bit too firm for my spouse). The bathroom is well appointed and has direct outdoor access in case you are coming directly from the pool. The lighting is also well designed. They have a great Bluetooth speaker which we used in often. Just a few things need improvement; the Villa pool is lovely but the bottom gets a little green with algae and needs good scrub every now and then. Perhaps a bit more chlorine also. They have a two seater couch in the villa lounge area, it is very small and it would be nicer if the couch was a bit bigger and more comfortable. The AC in the bedroom was a bit underpowered and struggled to keep the room cool during very hot nights. I say this so the hotel can perhaps address some of these minor issues, not as a criticism. The hotel is generally well located, we found it very quiet and peaceful but only a short walk to the busy Eat Street which was great. You do have walk along the road for 50m where there is no footpath but the traffic is not too bad. Breakfast was included and they had a good choice of different option which you ordered. Each dish was prepared separately and very tasty. We also had several lunch meals delivered to the villa, service was prompt and the food was very nice. A very special mention to Sri, the young woman serving the restaurant. She was so nice and helpful. We had a few days when we weren’t feeling the best and she arranged some off menu food for us and always checked if we were OK. Very thoughtful and professional. There’s a small gym on-site but we didn’t use it. The main pool is lovely and also quiet and peaceful. All in all a lovely stay and great experience, we would stay here again without any doubt. Thank you for a lovely holiday!

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“Only 2 sun-beds allowed for a family of 4 !!!!! Work that one out!!!!”

We stayed as a family of 4 with 2 kids in their late teens. The complex is very well located to everything. The villa was clean and the staff were polite and very attentive in the most part. We had a 2 bedroom villa with its own pool. The villa was averagely equipped and had 3 glasses for 4 people… more

We stayed as a family of 4 with 2 kids in their late teens. The complex is very well located to everything. The villa was clean and the staff were polite and very attentive in the most part. We had a 2 bedroom villa with its own pool. The villa was averagely equipped and had 3 glasses for 4 people etc, the fridge kept coming open and therefore everything got warm. The private pool and garden was a great size and the pool was beautiful. The strange thing was we only had 2 sun loungers round the pool. We requested 2 more as it was a 4 person villa and was told the villa only came with 2. I questioned this at reception as it is a villa for 4 persons to be repeatedly told I could not have another two loungers. We stayed for 5 nights and on the occasions we wanted to relax by the pool two of us had to lay on the floor!!!! Very very strange for a 4 star hotel charging what this place does. Breakfast was OK at the best, not very big portions and generally cold. When the room was cleaned on the 2nd to last day they also decided to remove our digital TV receiver with nil explanation so the TV then no longer worked. In all it was a clean hotel with pleasant staff but not really what I would expect for the money. There are better hotels in the area.

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