Prama Sanur Beach Bali

“Great hotel!”

Just returned from a six night break at this hotel. Good location on the beach front and some lovely restaurants within a short walk. Two pools, plenty of eateries at the hotel with great service. Staff were all friendly and helpful too. We had a 3rd floor room overlooking a quiet garden area. We... more

Just returned from a six night break at this hotel. Good location on the beach front and some lovely restaurants within a short walk. Two pools, plenty of eateries at the hotel with great service. Staff were all friendly and helpful too. We had a 3rd floor room overlooking a quiet garden area. We also used the onsite spa, which once again great staff & service.

less

“Great staff (but the hotel doesn’t have a special atmosphere)”

It is an older hotel that needs some attention and care in refurbishing, to create a more cozy and modern atmosphere. The swimming pool is large. The balconies have beautiful views and the beach is just around the corner. Our first experience was not the best. We got an old, really worn out room.... more

It is an older hotel that needs some attention and care in refurbishing, to create a more cozy and modern atmosphere. The swimming pool is large. The balconies have beautiful views and the beach is just around the corner. Our first experience was not the best. We got an old, really worn out room. The condition of the walls and toilet were far from the high standard. But luckily our complaint was acknowledged and we were given a room in much better condition. Employees, the staff creates the greatest value of this hotel. Everyone is very polite, friendly and tries to help. Our daily meetings with Mr. Dashbu always brought a smile to our faces and he went above and beyond to meet our needs.

less

“So many opportunities.”

In summary the resort is good value but just misses out on being great value because of some missed opportunities. Ok, so I get that the resort is in the process of renovations, we didn't expect too much as we'd got a good deal and it was just a room to sleep in. So I'm not going to review the r... more

In summary the resort is good value but just misses out on being great value because of some missed opportunities. Ok, so I get that the resort is in the process of renovations, we didn't expect too much as we'd got a good deal and it was just a room to sleep in. So I'm not going to review the room, there's not much they can do about it until the renovations are done, but I will review the house cleaning service. We went with 2 other couples, and we all had the same complaint, each day we were chasing the room cleaning team for things that were missed, either toilet paper, towels, face washers, glasses.... One of my friends placed a small piece of paper on the floor to see if it would be swept up, it sat there for the whole week. Now for the breakfast, Overall the buffet breakfast is really really good, however, if you want your coffee anything other than tepid drip filter, you'll have to specifically request it. The adults pool tiles are really really smooth and slippery, be careful, and if you want a sun lounge you'll have to get there before 7am and either put a book on it from the counter or grab a towel if it's open, even though they're are signs saying not to reserve them. I personally observed several lounges that had towels on them and sat vacant until after lunch. The only meal other than breakfast I ate at the resort was a pizza on the first day after arrival, it was ok but the base was a generic store bought item, with the toppings they had and the proper oven, if they used a hand made base they would be in competition with the Italian place down the street. Seriously, the basics are there, great grounds, location and entertainment and once the Reno's are finished the facilities will be a lot better, it's just the opportunities that are missed that let the place down.

less

“Probably won’t be back”

Booked 4 rooms, 3 ready on time and the other 1 hour late, reception staff great and we enjoyed the welcome from while we waited. Got to the rooms and then the calls started from family members. Dirty and stained linen in 3 rooms, one with what looked like blood on the sheets, someone else’s hair... more

Booked 4 rooms, 3 ready on time and the other 1 hour late, reception staff great and we enjoyed the welcome from while we waited. Got to the rooms and then the calls started from family members. Dirty and stained linen in 3 rooms, one with what looked like blood on the sheets, someone else’s hair in bed and towels stained, bins also not wiped on outside. Housekeeping called and all 3 rooms redone quickly and efficiently, I could expect maybe 1 room to be like this but 3 is just not an acceptable level of cleaning and care taking place. My room okay however only one PowerPoint works which is the kettle, desk lamp broken and exposed wires. Bamboo bar being renovated which we were unaware of. This is my 3rd stay here but probably my last. Staff lovely, pool nice and breakfast good but so was Mercure in February. I like the location. Such a shame that it is being let down by simple things like bad cleaning and maintenance

less