Matahari Bungalow

“Hidden gem”

What a great hidden gem The gardens are lush and full of mango and jack fruit trees the real Balinese feel The lower cost rooms don’t have kettle and tea or coffee but deluxe do The breakfast has set dishes on I only had the mango bowl which was a decent size with frozen puréed mango and oats yumm… more

What a great hidden gem The gardens are lush and full of mango and jack fruit trees the real Balinese feel The lower cost rooms don’t have kettle and tea or coffee but deluxe do The breakfast has set dishes on I only had the mango bowl which was a decent size with frozen puréed mango and oats yummtheres pancakes and avacodo smash big Brekky with eggs any way you won’t be disappointed staff are great as either any Bali hotel

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“Definitely a diamond in the rough ”

Upon arrival you would be excused for thinking, what have I got myself into! Then, you walk through to reception and the magic begins. This place is absolutely beautiful. The greenest grass, the most amazing tropical gardens, lovely pool area with banana lounges right around the pool and, a swim up… more

Upon arrival you would be excused for thinking, what have I got myself into! Then, you walk through to reception and the magic begins. This place is absolutely beautiful. The greenest grass, the most amazing tropical gardens, lovely pool area with banana lounges right around the pool and, a swim up bar. The restaurant is equally lovely. Staff could not be more friendly and accommodating. Such kind and generous people. Then there's the food. Oh my goodness....the food. This restaurant's food is cooked on site from fresh ingredients and presented for the eyes to delight in. You could be forgiven for thinking you were dining at a 5* restaurant.

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“Amazing Accommodation and Service !!”

My partner and I along with a big group of friends all stayed in Matahari Bungalows and we had the best time! You really don't expect this beautiful place off of the main strip in Kuta. It was a slice of paradise and I didn't want to leave! Our room was exceptionally clean, the bed was firm but ver… more

My partner and I along with a big group of friends all stayed in Matahari Bungalows and we had the best time! You really don't expect this beautiful place off of the main strip in Kuta. It was a slice of paradise and I didn't want to leave! Our room was exceptionally clean, the bed was firm but very comfortable and the cleaners were so lovely and caring and do such a great job looking after the place and the visitors! We paid $750 each for 14 nights of accommodation. $50 a night for the premium suite and it was well worth every cent. The staff at the breakfast/bar were amazing and became our friends, they work so hard and deserve so much praise for what they do! I definately recommend staying in Matahari Bungalows and would stay here again when I visit Kuta next time. The service and safety felt staying here made our holiday so much more enjoyable! I did not have to worry about people coming into our rooms, or things being stolen around the pool. Great central location with a mini mart straight across the road too! Thankyou for making our stay amazing!

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“LACK OF RESPONSE TO CUSTOMER COMPLAINT”

I stayed 2 nights in Mu at The Matahari Bungalow (18-20OCT). As per normal, as I reitre to bed each night, I would remove my watch and necklace (not expensive but nonetheless of intrinsic value). These were left on the desk in the room ..The next morning, I left the Bungalow for breakfast (on site)… more

I stayed 2 nights in Mu at The Matahari Bungalow (18-20OCT). As per normal, as I reitre to bed each night, I would remove my watch and necklace (not expensive but nonetheless of intrinsic value). These were left on the desk in the room ..The next morning, I left the Bungalow for breakfast (on site) at 7.45 am). I returned to my room an hour later and thats when housekeeping was cleaning. So I went in , grab a few things and left for the beach a few minutes away. At some point at the beach I realised I had forgotten to put my necklace back on but it didnt worry me because I expected to find it on the table in the room as I had left it. I immediately went to Reception and reported to the Supervisor on duty (Her name is Endang). She then accompanied me to my room together with the 2 housekeepers. They said they had not seen my necklace and helped me look everywhere including under the mattress etc ( which was a joke - as I repeatedly emphasised it was left on the table. Long story short, necklace was not found, housekeepers claimed no knowledge of having seen it and Endang said theres nothing they can do. She vouched for her crew saying found items are always handed over. Except in this case, my necklace was not lost, it was in my room and now its gone missing. Next morning before I left Iasked to see the Manager Freddy (Caucasian). He was not on site, so I asked for his phone number or email. The staff said she's not authorised to divulge. I said fine and requested that Freddy call me on whatsapp. One day later There was no response so I whatsapped and reminded them for Freddy to call. Oh it was his off day they replied. Day 3 - still no call from the Manager. Then they responded "he his not available at the moment but he said please send a message or email that we can forward to him". nothing wrong with that except Endang would have apprised him of the matter. All I wanted was for Freddy to hear it first hand form me and to ensure he also knows all is NOT WELL at MU. I am writing this review to express disappointment that the Management do not appear to take customers complaint or disappointment seriously. In this case specifically, I feel the manager Freddy has not done his job as he should - that is to have the courtesy to respond to a customers request for a call back. Especially MU is not a 200 room hotel that should keep him so busy . So as a cautionary tale be careful with your possessions ( valuable or otherwise). Do not expect the Management to prioritise to helping you - especially after you have checked out. Other : 1. Over the accomodation is dated and tired. 2. My bungalow which has some 10-12 wooden shutter windows had to be manually shut to keep out preying monkeys - which then leave the room in darkness as there is no ceiling lights - only bed side and desk lights. 3. Also - quite honestly the breakfast is blah and given the rates paid is very sub standard ( no espresso coffee, only local bali coffee). Disappointed Guest Matahari Bungalow 18-20 October 2024

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