Grand Hotel

“A comfortable pre cruise hotel near restaurants and attractions.”

We had a great pre cruise stay. The hotel is a has both character and a great location, it is in a quiet area near the cruise port and within walking distance of many attractions, such as museums and the Gate of India. The staff were friendly and our room was comfortable and well maintained with t… more

We had a great pre cruise stay. The hotel is a has both character and a great location, it is in a quiet area near the cruise port and within walking distance of many attractions, such as museums and the Gate of India. The staff were friendly and our room was comfortable and well maintained with tea and coffee facilities and a large balcony.

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“Convenient location along the eastern seafront of Bombay”

The Grand Hotel is at a convenient location along the eastern seafront of Bombay. The 4-storeyed hotel has one lift up to the third floor, and you have to take the stairs to go to the 4th. We had booked a queen-sized bed room, but were given a twin bed. When we asked about the bed, a hotel staf… more

The Grand Hotel is at a convenient location along the eastern seafront of Bombay. The 4-storeyed hotel has one lift up to the third floor, and you have to take the stairs to go to the 4th. We had booked a queen-sized bed room, but were given a twin bed. When we asked about the bed, a hotel staff was sent over to join the beds, but then stood around expecting a tip for just sliding the beds together. The room had an over-powering odor. I'm assuming this is from the chemicals used to clean the linen. We asked the hotel staff if they had some air-freshener. He said he couldn't get any smell and just walked off, disappointed for not receiving a tip for all of his bed-sliding effort! The room quiet and peaceful. We did not have hot water in the bathroom. The washbasin tap did not have good water pressure, so washing hands was not easy. Some of the hotel staff were weird in their interaction. For example, for breakfast, when my wife took a seat first instead of heading to the breakfast buffet, the staff made her uncomfortable by unnecessarily asking if she was fasting. Why assume that a female guest taking a seat at the restaurant is fasting? In most 3-star and up hotels that we've been to in India and around the world, the staff at breakfast have asked if our stay was comfortable or if we wanted water/tea/coffee eggs made-to-order. Here at The Grand Hotel, they didn't care to extend that courtesy. Most of the hotel staff we've encountered throughout our short stay lacked social etiquette. The breakfast spread was nice (but could be better) with some of Bombay's local and popular fast-food (vada pav, medu vada, pav bhaji, poha, and so on.) We had booked via the hotel website, and as per our booking email, the hotel has a late check-out flexible policy subject to availability. We did not require a late check-out, but I simply asked the reception about it just in case we needed more time. The response was a hard NO! "We are completely sold-out and you have to vacate for the next guests". The tone was rude and unnecessary. The hotel has its charm for its location and history. However, the current management and staff have a lot to learn about hospitality. If we were to come here for another stay, it would only be for the location. We would rather not interact with the staff.

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“Better than average hotel.”

The good part is the location and the cleanliness. The bad part is that they don't book on the spot ,you have to go online and book the rooms. The entire hotel gives an old feeling. The staff is courteous. The inside of the hotel looks bit crammy as there is no open space inside the hotel ,the room… more

The good part is the location and the cleanliness. The bad part is that they don't book on the spot ,you have to go online and book the rooms. The entire hotel gives an old feeling. The staff is courteous. The inside of the hotel looks bit crammy as there is no open space inside the hotel ,the rooms do not have windows.

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