Four Seasons Hotel Mumbai

“Excellent Four Seasons Mumbai”

As Four Seasons has always provided the highest standard of service, Mumbai follows the same tradition of excellent service from arrival to departure. The concierge arranged everything before we arrived to ensure that our three-day stay and the tour of Mumbai, Kanheri, and Global Vipassana Pagoda w… more

As Four Seasons has always provided the highest standard of service, Mumbai follows the same tradition of excellent service from arrival to departure. The concierge arranged everything before we arrived to ensure that our three-day stay and the tour of Mumbai, Kanheri, and Global Vipassana Pagoda were enjoyable and memorable.

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“Excellent, prompt and thoughtful service”

I want to particularly mention Fagun Singh (concierge) for his quality, thoughtful and “can do”’atttude. He’s a huge asset to the hotel. Also, Pranay (gym instructor) for his pleasing, unobtrusive and thorough training sessions. Room are very clean and luxurious with an eye to one’s needs.

“A fantastic hotel in the middle of Mumbai”

Dear Mr Gandhi, Please find below some feedback regarding my stay at the FS Mumbai from Sep 25-30, 2024. I am sorry this is a little late: I have been traveling. I have already filled out your online survey; here I wish to provide some further feedback. I am a regular guest of your hotel since it… more

Dear Mr Gandhi, Please find below some feedback regarding my stay at the FS Mumbai from Sep 25-30, 2024. I am sorry this is a little late: I have been traveling. I have already filled out your online survey; here I wish to provide some further feedback. I am a regular guest of your hotel since it first opened in 2008, and I normally stay in your hotel whenever I visit Mumbai. The following staff provided outstanding service: Kitchen - Chef Abhishek Gurav and Chef Kathiravan prepared customised orders for me every day during my five-night stay. The food was always fresh and delicious and according to my dietary preferences. Chef Jude Fernando and his team are doing a fantastic job. I found the breakfast buffet to be wonderful, food items were innovatively presented and there were every day some unexpected items on the buffet, such as the Gujarati specialties. You have a great kitchen team! F&B Service - Alankar Mantri took great care of me during every meal at the 2nd floor restaurant. Amey Kudtarkar provided exceptional service every day. IRD - Chetan and his team are doing an outstanding job of running IRD. Orders are always delivered on time, and they pay great attention to detail. They anticipate guest needs and often deliver delightful surprises. Sarvesh, Nayan, Gajanan, Pritesh, Harshal and Sudeshna all provided wonderful service. Concierge - Fagun, Driver Rajesh Shetye HK - Sabah and his team are doing a fantastic job of ensuring that my room is set up according to my preferences even before I check in, which saves time once I checkin. Vrushabh, Maaz, Gopikrishna did everything to make my stay memorable. Aer Bar - Pranav, Vineeth Krishna, Eshwar, Kim, Adnan (service) and Adnan (bartender) provided great service. Modernist - I had one meal and a drink at the Modernist, and it was a great experience. Chef Abhit made some very nice food for me, and Swayam and Sauraj took great care of me. Engg. - Laxman, Mayuresh Other feedabck and areas to improve: 1. I did face a problem two times with IRD orders. I ordered north Indian food with less oil and asked them not to put red chilly powder, but unfortunately the order was floating with oil and rich masalas. I was hungry and did not have time to reurn the order, so I ate it, which led me to have an upset stomach and affected my work for the day. I suggest your chefs be trained in how to prepare home-style food with less oil and no masala. Contrary to popular belief, Punjabi food is not about heavy gravies and intense spices. It's more about clean flavours and cooked in mustard oil with minimal spices. I have suggested to Chef Fernando that perhaps your chefs should have a session with Mumbai-based Punjabi Chef Sherry Mehta to learn about how to create home-style Punjabi food. 2. At Opus, I found the staff to be unresponsive to customer needs. I had sat down for a meeting and ordered a juice. The area under the table was very dirty with a sticky syrupy substance. I noticed my shoes had got stuck to the floor. I asked the restaurant staff for help three times, but no one helped me. I got the impression that there is no one in charge of that restaurant and that things are running pn autopilot--not a good situation! After this experience, I did not go back to Opus dirung the rest of my stay. 3. The newly-renovated Aer bar is very nice. The music the DJs play is good, but there are several tracks where the quality of the sound is not good, and it almost sounds like noise. Maybe some better tracks can be played. 4. This time at the spa, my expereince at the steam bath was not good. The steam was coming from the top, which made my head get overwhelmed with heat and I quickly exited the steam room. I feel that the steam should come form below the bench. Also, there was no way for the guest to control the temperature of the steam room. 5. I attended an IGCC conference meeting in your banquets and was shocked to see that you all are still using plastic water bottles. Request you to switch to glass bottles completely. 6. The toilet in my room, even after flushing, would keep running everyday, wasting a lot of water. Every day I would call Engineering and everyday they would fix it, but after some time it would start running again. Request you to have the problem fixed as it is a colossal waste of water. It was overall a good experience to stay at your hotel again, and I am looking forward to my next trip. Sincerely, Ashish Mohan

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“Fantastic service”

The staff make this hotel. The service is so warm, personal and friendly. It’s hugely expensive to eat and drink but no more than other similar hotels in Mumbai. Rooftop bar is nice enough. Didn’t eat in the main restaurant but the ground floor restaurant was lovely. Food was great.