The Leela Palace New Delhi

“Extremely wonderful”

The nicest sweetest person, Raj.💗 from Le Cirque, New Delhi. The Leela Palace, New Delhi. Thank you for your hospitality. We really enjoyed the ambience and the hospitality was 10/10. Raj has been the sweetest and most lovely. We felt very comfortable and relaxed. Thank you again

“Kranti is the Best”

The hotel is beautiful, but the trip started with the airport transfer and our driver, Kranti. He was incredibly helpful, knowledgeable, and made our short stay long in memories. He arranged a 2-3 hour city visit to Old Delhi that left us feeling we had been in the “real” India, not the tourist … more

The hotel is beautiful, but the trip started with the airport transfer and our driver, Kranti. He was incredibly helpful, knowledgeable, and made our short stay long in memories. He arranged a 2-3 hour city visit to Old Delhi that left us feeling we had been in the “real” India, not the tourist India. Again the hotel was beautiful, but the people and staff brought it to life.

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“The Leela Palace's Exceptional Staff”

A stress-free arrival is guaranteed when I book my stay at the Leela Palace in New Delhi. Ankit at airport security, met me with a smile upon arrival and swiftly guided me to the waiting car. My phone, as if responding to this seamless welcome, immediately connected to the car’s Wi-Fi. Ankit, along… more

A stress-free arrival is guaranteed when I book my stay at the Leela Palace in New Delhi. Ankit at airport security, met me with a smile upon arrival and swiftly guided me to the waiting car. My phone, as if responding to this seamless welcome, immediately connected to the car’s Wi-Fi. Ankit, alongside Govind Ji—with his seemingly stern exterior and a twinkle in his eyes—ensured my departure was equally smooth. Seeing Gurcharan, Jasdeep, and Ajit at the hotel entrance, along with the familiar faces at security, brought a comforting familiarity of home, a feeling I deeply cherish. The Front office entourage, along with Preeti, are waiting and perform the traditional Indian welcome. The fragrant Rajnigandha garland has been replaced by Chameli with its beautiful, overpowering fragrance. Diksha in the club lounge exudes warmth and kindness, embodying the essence of genuine hospitality. She takes it upon herself to personally see me off when I depart, a gesture that speaks volumes of her attentiveness to weary travelers. Chef Nikhil’s Dosa and Uttapam are perfection on a plate, while Ayan, ever on his feet, serves with an infectious smile that brightens the entire lounge. Thoughtful changes like new teapots for a proper infusion and the replacement of Darjeeling tea bags with tea leaves elevate our tea experience. Housekeeping remains exemplary, maintaining my room in pristine condition with unobtrusive diligence. Astik, the Bakery Chef, demonstrated remarkable flexibility when I phoned in an order earlier in the month, which his assistant Barsha executed flawlessly and ensured was delivered on time. Such attentiveness and coordination in such a small request are very touching. The Bell Desk is a bastion of efficiency and convenience, effortlessly tracking and managing parcels with a quiet foresight that made my stay all the more pleasant. Upon my arrival in Delhi, every package I had entrusted to their care was delivered intact, a feat that deserves commendation. They even took the extra step of weighing my luggage before departure, an act of foresight given my bags’ notorious tendency to gain weight. Ever ready to assist with shuffling and adjustments, the bell desk team turned a logistical challenge into a smooth affair. The gentlemen at the Bell desk go out of their way to help me. The hotel porters are flitting around in their ceaseless endeavors to assist guests. Dinner at Megu, of course, stands apart and has been reviewed in detail separately. Yet, it would be remiss not to acknowledge Ajay, Abhishek, and Akul, whose familiar faces from their days at the Club Lounge brought a sense of familiarity and warmth to the experience. Their service, refined and gracious, felt special. Under the capable oversight of Preeti, the chef d’orchestre, every element of the experience unfolded with polished precision. I have often wondered what brings me back to the Leela every time I go to Delhi, and I have reached this conclusion: It’s not just the opulence of the building; it is the heart-warming welcome from the staff, their care and devotion to my well-being and comfort, and the innate level of empathy and warmth that evokes in me the sentiment that I matter to them thus creating a deep and powerful bond with them. The staff at Leela are not just professional and attentive; they pride themselves on delivering the highest standard of service and take pleasure in carrying out their duties. They are warm, smiling, and welcoming, imbuing the entire establishment with an atmosphere of congeniality and grace. Has the Leela just been lucky, or do they actively hire empathetic and good people, or have they succeeded in creating a warm and nurturing work environment that allows care and service to thrive? If this is the company culture, The Leela Delhi must be in every hospitality textbook. In a world where genuine hospitality is often hard to come by, the Leela Palace stands as a beacon of excellence. Your service is a rare and precious thing, and it is to be applauded and celebrated with my sincerest gratitude and admiration.

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“Lavish”

Lavish hotel but a but too over the mark in terms of rates No doubt the interiors are lovely Staff is polite and food is delicious Every corner of the hotel feels rich and royal and its a great experience you would wanna have at least once……………..