Sheraton New Delhi Hotel

“Excellent 👌”

One of best hotel in delhi, hospitality No1.Food is excellent, Prachi help us lot in food court in Indian dinning as well as in Chinese food , every one is professional. On Reception, on ground even on the floor where was our room, in Short my stay was excellent

“Ms Sonam Sharma ,From Guest relation was so very helpful, polite & humble and most important her Duty, & all duty staffs”

Excellent & Superb services, Ms Sonam Sharma From Guest relation was so very helpful and polite & proper knowledge of her job and Tarun & Garvit , Krishna from concierge , Mr Sachin Arora - food & beverages - excellent service by his team. Memorable staying at Hotel Sheraton, Saket, New Delhi

“Food by chef Akash Delhi Pavilion”

We dined in at Delhi pavilion and let me tell you the food was really tasty. Special thanks to chef Akash and restaurant staff for delivering what we asked for. I am a local here and will be visiting here again for sure. The cleanliness and hygiene was upto mark.

“Not up to the standard of a flagship ITC property”

We had a two nights stopover on our way back home while returning from our Bangkok trip during Oct 2024. One of the objectives was to join the Durga Puja celebrations at the CR Park locality of the city that coincided with our arrival. The Sheraton at New Delhi was rather close to this neighbourh… more

We had a two nights stopover on our way back home while returning from our Bangkok trip during Oct 2024. One of the objectives was to join the Durga Puja celebrations at the CR Park locality of the city that coincided with our arrival. The Sheraton at New Delhi was rather close to this neighbourhood than most other city hotels while I also had points to burn both in my Club ITC and Marriott Bonvoy accounts. So, one night was booked via Club ITC Green points and the other burning Bonvoy points, both of which were of very good value given the ongoing cash rates. Typical of many ITC hotels, the bookings included full buffet breakfast in spite of them booked via points. Nevertheless, I emailed the GM Amit Kumar about a possible suite upgrade and to know the details of their club lounge policies as one of the bookings included lounge access. It actually required another reminder email to eventually get a response after 2 days from Rashpal Padam, the hotel FOM. She promised to upgrade us to their executive suite and to also place an extra rollaway bed in the room as we were travelling with our boys. The connection between Sheraton and ITC's hotel division is long and indeed all the ITC's first properties were named Sheraton because of this partnership starting from late 1970s. In fact, ITC's flagship hotel at the capital was called Maurya Sheraton until that partnership ended while this particular hotel still retains the Sheraton name which is now completely managed by ITC hotels. Although built in the late 90s when not much was there in this part of the city apart from proximity to Qutub Minar, now this hotel is right next to the capital's largest and poshest malls. In fact, a back door of the hotel directly leads to these malls. Having not stayed here before, we were actually looking forward to the stay. We arrived late in the night from Delhi airport and checked-in after 10:30 PM. I had already informed in my email about this late arrival though. We were greeted by the junior staff on duty at the reception and initially they were a bit confused with our back to back two bookings. One of them even mentioned that he was upgrading us to their biggest suite! But no one acknowledged our elite status. Anyway, as we entered our club floor suite on the 6th floor we noticed that they had forgotten to place the extra bed. So I had to call them for that extra rollaway bed. There were no welcome amenities in the room and nothing came on the next day either. The suite seemed like one of those where they had combined two standard rooms. On entering there was a walk-in closet on the left which through another door connected with the 4-fixture bathroom. The bathroom had a built-in tub, a single wash basin and separate enclosures for the toilet and bath. The living room had a longish 3-seat sofa, another single sofa, a glass-topped work desk and a not-so-great work chair. The wooden floor panelling continued to the bedroom as well. Everything was of rather muted colour, while the carpets around the bed and the sofa had bright red accents. The minibar was stocked by all ITC products but there was not a Nespresso machine in sight. The bed was fairly comfortable which again had a bright red chair next to it. Nothing in the suite was of very great quality including the furniture material, quality of fabric and the general upkeep. We didn't realise at night but the outer windows were also strangely dirty. The Qutub minar was visible at a distance. The club lounge was quite small for a hotel of this size. We somehow managed a place to sit although quiet a few others who came late couldn't fit in. The snacks were decent but there was a good selection of alcohol including some sparkling wine, not seen at club lounges of upper-upscale hotels recently. ITC hotels are known to excel in F&B, so the breakfast at the Delhi Pavilion was again better than most other similar hotels. There was a wider selection, dosas were crispy, Benedicts were quite good and there was even an Asian section for dumplings and noodle soup. Service at the restaurant could have been better though and the same was noticed with the housekeeping too. We didn't try their restaurants as frankly the food seemed overpriced, matching the levels of flagship ITCs that are part of Marriott's Luxury Collection. Moreover, with so much available at the malls next door we were happy to explore our options there. In summary, we had been spoiled by our great experience at flagship ITC hotels & some Welcomhotels in the past. In contrast, this was a very generic, non-personal experience which could have been at anywhere else. In fact, some Aerocity hotels operating at the same level are much better equipped in service and infrastructure these days. With so many options now in the city, I don't think we will be ever back at this particular ITC property.

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