Continental Hotel Budapest

“Wonderful stay”

We have just arrived at this beautiful hotel & we can not fault it. The barman Viktor Kormendi is an asset to this hotel, he is so hard working & always has a smile to his face. Well done Viktor, thank you for a wonderful evening! 😊 Excellent location, rooms nice & clean. Fantastic 😊

“Dissapointed stay”

As two couples visited for christmas markets was a little dissapointed by the returant staff and rudeness towards us. After getting our food wrong and not all meals served when we complained they were rude and never followed up on our complaint. Hotel room small but comfortable. Loved Budapest but … more

As two couples visited for christmas markets was a little dissapointed by the returant staff and rudeness towards us. After getting our food wrong and not all meals served when we complained they were rude and never followed up on our complaint. Hotel room small but comfortable. Loved Budapest but would not return to hotel

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“3 star not a 4 star superior. Staff, management, breakfast, service and atmosphere not what you expect from a 4+ star.”

This is a 3 star hotel hiding behind a 4/5 star status. On the outside the hotel is lovely, nice reception, nice rooms, and nicely decorated but the staff, service and general atmosphere is not what you expect from a 4/5 star hotel. When you get here you realise that the atmosphere is not as expe… more

This is a 3 star hotel hiding behind a 4/5 star status. On the outside the hotel is lovely, nice reception, nice rooms, and nicely decorated but the staff, service and general atmosphere is not what you expect from a 4/5 star hotel. When you get here you realise that the atmosphere is not as expected: - Staff not as friendly as most hotels and not what you expect from a highly rated hotel. Staff not overly helpful either and seem like they don’t know what they are doing. The bar staff were nice but stressed and overworked as there is not enough staff to cope with a large hotel like this. -The whole key card system kept going down in the evenings and the only way to get back into your room is by one staff member having to go to each room individually to let people in and re-program the doors. -The breakfast needs a booking system, it is chaotic and crazy. Too many people, tables too close together and even if you go early in the time they say it is quiet - it is not quiet. They also kept running out of food and cutlery. The only good thing about the breakfast was the omelette station. They were very friendly and nice. -The pool/spa also needs a booking system, it is too busy. No space in the pool or sauna, with queues to get into both. Not what you expect from a 4/5 star hotel. I went early in the morning to avoid the crowds and there was no staff and the sauna was turned off, even though the centre was open. -There is no proper safe luggage storage system, they just store your luggage behind a rope next to reception with a sign saying do not go here which everyone knows will not stop people. I asked if they have a locked room, which they said they do not, which is crazy because of how big the hotel is. I have stayed at 1/2 star hotels where they even have a locked safe room for luggage storage, so not having one in a 4/5 star is not acceptable. -The rooms are nice but the beds are not the most comfortable and the shower is way too small, again not what you expect from a 4/5 star hotel. Overall decent hotel, probably worth 3 stars not 4 star superior. I think it needs new management and a rethink of how they operate. I’d recommend staying in a different hotel if you visit Budapest, the best thing about this hotel is the location and the style of the building. I went into other hotels and they seemed a lot more well managed and less chaotic.

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