Mainport

“Superb Hotel”

Fantastic experience in a wonderful hotel at a fantastic location. We had the marvellous Spa Waterfront room witch is really worth the money. The bed was one of the best beds in our hotel experience. Management was extremely friendly and had a listening ear for some of our small advices. We will … more

Fantastic experience in a wonderful hotel at a fantastic location. We had the marvellous Spa Waterfront room witch is really worth the money. The bed was one of the best beds in our hotel experience. Management was extremely friendly and had a listening ear for some of our small advices. We will certainly return

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“Definitely not a 5* hotel experience as claimed.”

Advertised as a 5* hotel, this property failed to deliver. It's more of a 4* building, with a disappointing hospitality service of a 1* or 2* motel. This property does offer a good location in Rotterdam, next to public transport tram and metro stop, and the rooms were a good size. However their … more

Advertised as a 5* hotel, this property failed to deliver. It's more of a 4* building, with a disappointing hospitality service of a 1* or 2* motel. This property does offer a good location in Rotterdam, next to public transport tram and metro stop, and the rooms were a good size. However their customer service throughout the hotel is lacking (not friendly, slow service, staff look disinterested), as if being a guest was an inconvenience to them, even as a Hilton elite member. This was experienced with several interactions with front desk and restaurant staff, so it seems to be a property trend and not a one-off interaction. If fact, I'm still waiting for bath towels to be delivered that never came. This hotel has potential to be better as the facilities are good, but lacking basic hospitality service. Lower your standards and don't expect a 5* experience as self-proclaimed, and then you should have an ok stay.

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“Nice rooms, 2 star service”

Pros: - Near tram and Metro - Food quality was great - Spacious and nice rooms Cons: - 2 star hotel service at best. Staff are rude, condescending and need to go on basic hospitality training. Completely ruined our experience of the hotel. So many examples on this during our stay: Check-in staf… more

Pros: - Near tram and Metro - Food quality was great - Spacious and nice rooms Cons: - 2 star hotel service at best. Staff are rude, condescending and need to go on basic hospitality training. Completely ruined our experience of the hotel. So many examples on this during our stay: Check-in staff literally screaming at guests, bar staff arguing with customers when they got their coffee orders incorrect, staff giving incorrect information as they couldn’t be bothered to check, no response on emails before our stay to add an infant cot to our room… I could write a whole review solely on how bad the staff were. - Breakfast service is non-existent. Staff act like they can’t see you, plates aren’t cleared, only one poor hardworking gentlemen left on duty to handle all refills on the buffet. - Windows are dirty and there are spiders everywhere- inside and outside room windows - In-room spa tub jets did not look clean enough to use - Beds are just a thin mattress topper than doesn’t stay on the bed and moves off the bed very easily. Basic fail if you are hoping for a good nights sleep. - Pool water was too cold to swim in with kids on both days of our stay when temperates were above 29C. - No aircon in the breakfast seating on some of the hottest days of the year Overall the staff, especially the check-in and restaurant staff really make you feel unwelcome and don’t provide basic levels of service. Usually not a deciding factor on whether or not to stay at a hotel but bad enough here that it will affect the quality of your stay.

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